It depends on the individual. We may share similar values, such as respect or need for recognition, but how we show those values through behavior may be different for different cultures. How do we know what different cultures need? Perhaps instead of using the golden rule, we could use the platinum rule which states: "treat others as they want to be treated." Moving our frame of reference from an ethnocentric view ("our way is the best way") to a culturally relative perspective ("let's take the best of a variety of ways") will help us to manage more effectively in a diverse work environment.
We have a key role in transforming the organizational culture so that it more closely reflects the values of our diverse workforce. Some of the skills needed are:
* an understanding and acceptance of managing diversity concepts
recognition that diversity is threaded through every aspect of management
* self-awareness, in terms of understanding your own culture, identity, biases, prejudices, and stereotypes
* willingness to challenge and change institutional practices that present barriers to different groups
* It's natural to want a cookbook approach to diversity issues so that one knows exactly what to do. Unfortunately, given the many dimensions of diversity, there is no easy recipe to follow. Advice and strategies given for one situation may not work given the same situation in another context.
Managing diversity means acknowledging people's differences and recognizing these differences as... [continues]
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