HIGHER NATIONAL CERTIFICATE/ DIPLOMA
Assignment Front Cover Sheet
Unit Title: Managing Communications, Knowledge and Information Assignment Title: Communications Portfolio
Tutor’s Name: Maurice Manktelow Learning Outcomes Covered: 1 Assess information and knowledge needs internally and externally to improve decision making and taking 2 Create strategies to increase personal networking to widen involvement in the decision-making process 3 Develop communication processes to improve the gathering and dissemination of information and organisational knowledge 4 Design and improve appropriate systems for the collection, storage and dissemination of and access to the information and knowledge gathered
Assignment Number: 1 of 1
Submission Date: Work must be handed in to ‘B’ Flle reception Old Building by 17.00 on Thursday 7th April 2011
Assessment Criteria Covered: 1 Assess information and knowledge needs internally and externally to improve decision making and taking 1.1 identify the range of decisions to be taken 1.2 review information and knowledge needed to ensure effective decision taking 1.3 assess internal and external sources of information and understanding 1.4 make recommendations for improvement 2 Create strategies to increase personal networking to widen involvement in the decision-making process 2.1 identify personnel including customers, other stakeholders and other experts 2.2 make contact with those identified and develop business relationships 2.3 involve those identified in decision making as appropriate 2.4 suggest strategies for improvement 3 Develop communication processes to improve the gathering and dissemination of information and organisational knowledge 3.1 evaluate existing processes of communication in an organisation and look to ensure and improve appropriateness 3.2 implement and justify improvements to ensure greater integration of systems of communication in that organisation 3.3 on a personal level, identify weaknesses and develop a personal plan to improve communication skills 4 Design and improve appropriate systems for the collection, storage and dissemination of and access to the information and knowledge gathered 4.1 evaluate existing approaches to the collection, formatting, storage, disseminating information and knowledge 4.2 implement and justify appropriate changes to improve the collection, formatting, storage, disseminating information and knowledge 4.3 implement a strategy to improve access to systems of information and knowledge to others as appropriate
NOTE: Ensure that any research textbooks or websites or any other resource materials are appropriately shown as quotations and that they are annotated and included in your bibliography. If you fail to do this you may be considered to have plagiarised the work of others and if proven, your grade could be reduced to refer. Plagiarism is a serious disciplinary offence and will not be tolerated. NOTES TO STUDENTS Check carefully the hand in date and the instructions given with the assignment. Late submissions will not be accepted. If you are unable to hand in your assignment on time and have valid reasons such as illness, you may apply (in writing) for an extension. (See you Student Handbook for details.) Failure to achieve at least a PASS grade will result in a REFERRAL grade being given. Non-submission of work without valid reasons will lead to an automatic REFERRAL. You will then be asked to complete an alternative assignment to complete.
Background You should base your answers in this assignment upon a company approved by the unit leader. Whilst this must be an existing company you will not be required (nor gain additional credit) to either work in the company, know someone who works in the company or make any direct contact with the company. Scenario You are to assume the role of a business advisor who has been invited to look at the company and prepare a discussion report on a number of topics...