Managing Change in Healthcare Organization

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Quality Award: AMGA Acclaim Award
GM588-C

PURPOSE AND BACKGROUND
The American Medical Group Association (AMGA) represents medical groups that include some of the nation's largest, most prestigious medical practices, independent practice associations, and integrated healthcare delivery systems that deliver health care to approximately 96 million patients in 49 states. The goal of AMGA is to improve health care for patients by supporting multispecialty medical groups and other organized systems of care. Headquartered in Alexandria, Virginia, AMGA is the strategic partner for medical groups providing a comprehensive package of benefits, including political advocacy, educational and networking programs and publications, benchmarking data services, and financial and operations assistance. Each year the association recognizes outstanding medical practices that meet or exceed their expectation through committed service quality in patient care. The ACCLAIM award was first establish in 1999 by The AMGA and co-sponsored by Pharmacia & Upjohn, recognizing quality improvement efforts led by physician-directed organizations that measurably improved health outcomes and quality of life for patients. Until 2006 the award had include monetary, but the committee decided that just being recognized was enough, so the monetary award was eliminated, and now is sponsored solely by the Association. The ACCLAIM award highlights the continued research and investigation toward finding the finest models of medical management, coordination of care delivery, and a systemic approach to improving the patient experience. The recipient of the award, granted through AMGA’s philanthropic arm, the American Medical Group Foundation, receives a Steuben Crystal, produced specifically for the award as well as national recognition. AMGA’s prestigious Acclaim Award honors organizations that embrace the IOM’s aims by incorporating the six attributes of an ideal healthcare delivery system as identified by the Commonwealth Fund Commission on a High Performance Health System. The winner of the 2009 Acclaim award is Allina Medical Clinic for its ”Leading Change,” initiative which uses the six IOM Aims and the attributes of a high-performing delivery system to improve the delivery of care throughout the organization. on system-wide transformation through a focus on values and leadership development that proved instrumental in the rapid spread of innovations, including the implementation of an EMR throughout all of clinic sites and system hospitals, the redesign of core care processes, the development of team-based care at all levels of the organization, and the alignment of goals through a shared strategic vision. The result was significant improvement system-wide in clinical care for patients; patient satisfaction; physician and staff engagement; and financial performance. An Acclaim Award Honoree in 2008, Allina Medical Clinic demonstrated once again that it requires a clear strategic vision, excellent leadership, and teamwork to successfully transform the culture of an organization. This year presentation coincides with the 10th anniversary of the award that will be presented at AMGA’s Institute for Quality Leadership Annual Conference, September 30 – October 2, 2009 in San Francisco, California.

AWARD CRITERIA
Applicant criteria, structured around the six IOM Aims for the 21st Century, place a heavy emphasis on leadership involvement. Applicants are asked to measurably demonstrate progress toward achieving the six aims and transforming their organizations to provide health care that is consistent with the aims (3) • Safe- Clinically relevant patient information can be available to all providers at the point of care and to patients, preferably through electronic health record systems. • Effective- Patient care is coordinated among multiple providers, and transitions across care settings are actively managed • Patient-oriented- All members of the...
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