Managing Business Activities to Achieve Results
On successful completion of this unit a learner will:
Understand the importance of business processes in delivering outcomes based upon business goals and objectives
Be able to develop plans for own area of responsibility to implement operational plans
Be able to monitor appropriate systems to improve organisational performance
Be able to manage health and safety in the workplace.
Unit content
1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives
Functions: interrelationships of functions, mission, aims, objectives and culture; interrelationship with processes
Processes: principles and models of effective process management; types of business process measures, output; quality gateways; how to evaluate suitability
2 Be able to develop plans for own area of responsibility to implement operational plans
Areas of responsibility: internal and external customers; customer orientation; market research; product development, principles and methods of short- to medium-term planning; designing plans; PERT; critical path analysis; work flow, prioritising workloads; how to develop SMART objectives; time management; how to analyse and manage risk; how to align resources with objectives; legal, regulatory and ethical requirements
Operational plans: product and service specifications and standards; meeting quality, quantity, time and cost objectives; systems eg Just-in-Time; value-added chains; statistical process control; coordinating activities; working within organisational constraints and limitations
Be able to monitor appropriate systems to improve organisational performance
Systems: Total Quality Management (TQM), TQM philosophy, principles, methods and techniques; quality systems, quality circles, ISO9000/EN29000 or subsequent current amendments, managing and monitoring quality
Organisational performance: principles of models which underpin organizational performance; types of
Understand the importance of business processes in delivering outcomes based upon business goals and objectives
Be able to develop plans for own area of responsibility to implement operational plans
Be able to monitor appropriate systems to improve organisational performance
Be able to manage health and safety in the workplace.
Unit content
1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives
Functions: interrelationships of functions, mission, aims, objectives and culture; interrelationship with processes
Processes: principles and models of effective process management; types of business process measures, output; quality gateways; how to evaluate suitability
2 Be able to develop plans for own area of responsibility to implement operational plans
Areas of responsibility: internal and external customers; customer orientation; market research; product development, principles and methods of short- to medium-term planning; designing plans; PERT; critical path analysis; work flow, prioritising workloads; how to develop SMART objectives; time management; how to analyse and manage risk; how to align resources with objectives; legal, regulatory and ethical requirements
Operational plans: product and service specifications and standards; meeting quality, quantity, time and cost objectives; systems eg Just-in-Time; value-added chains; statistical process control; coordinating activities; working within organisational constraints and limitations
Be able to monitor appropriate systems to improve organisational performance
Systems: Total Quality Management (TQM), TQM philosophy, principles, methods and techniques; quality systems, quality circles, ISO9000/EN29000 or subsequent current amendments, managing and monitoring quality
Organisational performance: principles of models which underpin organizational performance; types of