Managing and Organizing for Innovation in Service Firms a Literature Review with Annotated Bibliography

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v i n n o va r e p o r t vr 2009:06

managing and organizing for innovation in service firms
A literature review with annotated bibliography

annika schilling & andreas Werr stockholm school of economics

Title: Managing and Organizing for Innovation in Service Firms. A literature review with annotated bibliography Author: Annika Schilling & Andreas Werr - Stockholm School of Economics Series: VINNOVA Report VR 2009:06 ISBN: 978-91-85959-47-1 ISSN: 1650-3104 Published: Februari 2009 Publisher: VINNOVA - Swedish Governmental Agency for Innovation Systems / Verket för Innovationssystem VINNOVA Case No: 2008-02234

About VINNOVA VINNOVA, Swedish Governmental Agency for Innovation Systems. VINNOVA´s mission is to promote sustainable growth by funding needs-driven research and developing effective innovation systems. Through its activities in this field, VINNOVA aims to make a significant contribution to Sweden´s development into a leading centre of economic growth. The VINNOVA Report series includes external publications and other reports from programmes and projects that have received funding from VINNOVA. Research and Innovation for Sustainable Growth.

VINNOVA´s publications are published at www.VINNOVA.se I VINNOVAs publikationsserier redovisar bland andra forskare, utredare och analytiker sina projekt. Publiceringen innebär inte att VINNOVA tar ställning till framförda åsikter, slutsatser och resultat. Undantag är publikationsserien VINNOVA Policy som återger VINNOVAs synpunkter och ställningstaganden. VINNOVAs publikationer finns att beställa, läsa och ladda ner via www.VINNOVA.se. Tryckta utgåvor av VINNOVA Analys, Forum och Rapport säljs via Fritzes, www.fritzes.se, tel 08-690 91 90, fax 08-690 91 91 eller order.fritzes@nj.se

Managing and Organizing for Innovation in Service Firms
A literature review with annotated bibliography

by Annika Schilling & Andreas Werr
Stockholm School of Economics

Foreword
VINNOVA (Swedish Governmental Agency for Innovation Systems) is a State authority that aims to promote growth and prosperity throughout Sweden. Our particular area of responsibility comprises innovations linked to research and development. Our tasks are to fund needs-driven research and to strengthen the networks that are a necessary part of an effective innovation system. VINNOVAs commitments in the field of work life development aim to strengthen business and public sectors contribution for a sustainable development by enlightening the importance of the employee as an actor and a creative resource. Focus lies on the organisation of work, and on management and leadership that increase the ability to develop a long-term sustainable working life. The objective is global competitiveness. The number of companies that supply services increases. Services are thus an increasingly important part of the labour market with significant potential to contribute to Sweden's growth. Knowledge about the role of work organisation and leadership in business development and innovation rests today mainly on experience from large Swedish industrial companies. This literature review was initiated in order to identify knowledge gaps in the scientific literature on how service work can be organized and led in order to safeguard and promote the innovation potential of employees. The literature review is written by two scientists. Annika Schilling is Assistant Professor in Business Administration, working at the Stockholm School of Economics and Uppsala University. In spring 2008 she defended the thesis: Can consultants merge? A study of the importance of identity in a merger between the consultants. Her research has focused on communications consultants and their role in medialized businesses, HRM in professional services and innovation in service companies. Andreas Werr is Associate Professor and acting head of the Center for People and Organization at the Stockholm School of Economics. Werr’s research has mainly...
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