REPORT ON THE MANAGERIAL FUNCTION OF MARK DALY MANAGER AT MARKS AND SPENCER
TERMS OF REFERENCE
To investigate, analyse and evaluate the managerial style operated by Mark Daly as part of OCR A2 Applied Business Studies Unit 11 and to present information that clearly demonstrates both integrated and strategic thinking.
An interview with Mark Daly on 13th March 2009.
A questionnaire given to Marks and Spencer employees on _____ March 2009. A questionnaire given to Marks and Spencer customers on ______ March 2009. Secondary research collected using text book resources and internet resources.
1. OVERVIEW OF THE BUSINESS
2. MANAGERIAL FUNCTIONS CARRIED OUT BY MARK DALY
Monitoring and Directing
Training and Mentoring
3. VARIABLES AFFECTING MANAGEMENT FUNCTION FUNCTIONS
4. MANAGEMENT STYLES
5. LINK BETWEEN MANAGEMENT STYLES AND MANAGEMENT THEORISTS
1. OVERVIEW OF THE BUSINESS
Marks & Spencer (M&S) is a major British retailer, with over 840 stores in more than 30 countries around the world, over 600 domestic and 285 international. It is the largest clothing retailer in the United Kingdom, as well as being a food retailer, and as of 2008, the 43rd largest retailer in the world. Most of its domestic stores sell both clothing and food, and since the turn of the century it has started expanding into other ranges such as home-ware, furniture and technology. The Marks and Spencer supermarket that I am assessing is situated in Omagh and it is a fairly large store that offers a wide range of items such as clothing and food. The reason that I have chosen to assess this particular business is due to the fact that this is where I do my weekly shopping and also because it is well known to the public. This is very true because the store serves 10million customers a week in over 300 UK stores and the group has a turnover of £8 thousand million. The company was founded in 1884 by Michael Marks (1863–1907). In 1894 he was joined by Thomas Spencer (1852–1905), cashier at one of his suppliers. The company and its ‘St Michael’ trademark (registered in 1928) quickly became national favourites, selling clothes, household goods, and food of a consistent quality at reasonable prices. Throughout the year Marks and Spencer worked closely with their suppliers to assess the environmental impact of the materials they use to build and fit out their stores. They are incorporating the learning from this work into a Sustainable Construction Manual which has now been rolled out to their construction supply base. Marks and Spencer offer stylish, high quality, great value clothing and home products, as well as outstanding quality foods, responsibly sourced from around 2,000 suppliers globally. They employ over 75,000 people in the UK and abroad, and have over 600 UK stores, plus an expanding international business. They are the number one provider of women’s wear and lingerie in the UK, and are rapidly growing their market share in menswear, kids wear and home, due in part to our growing online business. Overall, our clothing and home-ware sales account for 49% of their business. The other 51% of their business is in food, where they sell everything from fresh produce and groceries, to partly-prepared meals and ready meals. Now more than ever, they are also known for their green credentials as a result of their five-year eco plan, Plan A, which will see them, amongst other things, become carbon neutral and send no waste to landfill by 2012. 2. MANAGERIAL FUNCTIONS CARRIED OUT BY MARK DALY
Managerial functions are very common in Marks role. He likes to ensure they are carried out to the best possible manner throughout the business. This is effective as it will help to meet the aims and objectives of the business in a successful and correct manner. 2.1 Planning...
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