1. Maslow’s Hierarchy of Needs & Flight 001
Maslow’s hierarchy suggested, “that human needs can be classified into five categories” including self-actualization, esteem, belongingness, security and physiology. According to this hierarchy and Shank’s comments, her previous employer failed to meet employee basic needs in four of the five categories. The security category is the first group of needs that he has not provided. In order to stay motivated, employees need to have stability and job security. Shank stated that her previous employers said, “You’re just a number. You can be replaced at any time.” In the mind of an employee, this statement can be stressful as it makes them think that if they have an error they could lose their job. Her previous employer could meet the security needs by simply being more “tolerant of errors” and by keeping a steady job continuity in the business. The belongingness category was also not met by her previous employers. Shank’s first statements suggested that her previous companies did not have the same sense of belonging as Flight 001. This need for belonging was not met because the CEO or owners were not continually involved with the general functions of the business. According to Shank, the owner’s rarely visited or were involved with the operation versus Flight 001 where the owner’s frequently visit their stores and stay involved in the general operation of the stores. If the entire company is involved in the operation, then the company can create relationships and become more than just a business. By increasing their involvement, Shank’s previous employers could have increased the overall feeling of belonging to an organization family. Esteem is another category that her previous employers were unable to meet. Recognition plays a large part in this category as it helps to improve employee self-esteem. Shank pointed out that at Flight 001, her ideas are taken into account and she has a higher level of respect from the...
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