Management - Robert Katz

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  • Topic: Management, Skills management, Stelios Haji-Ioannou
  • Pages : 9 (2630 words )
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  • Published : October 26, 2012
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Managing People and Organizations
MCD 2040 Assignment one
Status: Individual
Weighting: 15%
Word Limit: 1500 Words
Due Date: 16.07.2012

Managing People and Organizations
MCD 2040 Assignment one
Name: Nardhya Grero
Status: Individual
Weighting: 15%
Word Limit: 1500 Words
Due Date: 16.07.2012

Managers are the people who coordinate and oversee the work of other people so that the organizational goals can be accomplished (Robins, Bergman, Stagg & Coulter, 2009). Various theories have been discussed that have identified a range of views on what constitutes a management and the different roles of managers. However, the most significant objective of management is the process by which the efforts of people in the organization are coordinated towards the achievement of the organization’s targets. It involves the clarification of the objective, planning, organizing, directing and controlling other peoples’ work (Mullins, 2004). (Appendix 1). A manager’s job is always complex and varies depending on the type of the business, its capacity, size as well as its position. Managers need certain skills to perform the duties and activities associated with being a manager (Sarfraz, 2011). In order to perform management functions and assume multiple roles, managers must be accomplished and fully capable as demonstrated by Richard Branson (Virgin Group) (Appendix 2), Bill Gates (Microsoft Corporation) (Appendix 3), Anita Roddick (The Body Shop) (Appendix 4). Robert Katz identified those skills necessary for successful performance in managerial roles(Peterson & Fleet, 2004). Those are technical skills, human skills and conceptual skills. (Appendix 5) Effective and efficient skills will always lead to the success of the organization. Katz found that the relative importance of these skills varied according to the manager’s level within the organization (Robins, Bergman, Stagg & Coulter, 2009) (Appendix 6). In John Ilhan’s case we can identify all three skills he had, when managing the Crazy John’s mobile retail chain. These enabled him to build a fruitful and prosperous business in Australia. Technical skills demonstrate the ability to use special proficiency to perform particular tasks. Simply this means being an ‘expert’ in a certain field due to possession of a specific set of skills. Technical skills help the managers to use different machines and tools. It also helps them to use various procedures and techniques. The low-level managers tend require more technical skills that top-level managers. This is because they are in charge of the actual operations (Akrani.G, 2011) Managers acquire these skills initially through formal education and then further develop them through training and job experience. Accountants, engineers, market researchers, and computer scientists, for example, possess such skills. John had begun his career with Strathfield Car Radio and quickly became one of the company’s most successful salespeople. This firsthand experience has given him the exposure of the real world situation of dealing with different customers. Due to the prior knowledge on technical skills he had been able to overcome various challenges. Once he moved into the mobile phone business he would have been able to gain industry related knowledge and experience, which he used to succeed in his own mobile phone business. The type of technical skills used will differ in each level of management. First-level managers need the highest level of technical skills as they may engage in the actual operations of the organization; they need to have an understanding of how production and service occur in the organization in order to direct and evaluate line employees. Additionally, first-line managers need skill in scheduling workers and preparing budgets. Middle managers, having moderate knowledge of technical skills use them in relation to planning and organizing. Top managers require least amount of technical skills but it is...
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