Management Notes
TABLE OF CONTENTS
TOPIC PAGES
1.1 Variables in the microenvironment 2
1.2 Ways to departmentalize the business 2-3
1.3 Management functions 3-4
2.1 Operations functions 5
2.2 Qualities of leaders 5
2.3 Charismatic qualities 5
2.4 Leadership competences 6 2.5 Formal communication 7
2.6 Empowerment characteristics 7-8
3.1 Social responsibility 9
3.2 Manage resistance to change strategies 9
3.3 Change process phases 10
3.4 Characteristic of a change manager 10
REFFERENCES 11
QUESTION 1 1.1 Variables in the internal environment
1.1.1 Mission statement and goal of the business
A mission statement defines what an organization is, why it exists and its reason for being. Briefly it is a clear brief description of the business, what is the business and what does if offer. 1.1.2 The organization function
For an organization to be able to function there must be specific functions e.g. Planning, Organizing, etc. All of these functions are important and one cannot function well without the others.
1.1.3 The factors of production of the organization
Factors of Production are various types of resources used in the production of goods and services. The factors of production are basic inputs that are used to produce goods and service.
1.2 Ways to departmentalize the business 1.3.1 General Management
General Manager oversees the day to day running of the organization. Ensure that all the department perfumes their daily duties and that all the functional area perfume as expected. * There was poor management of production process within the organization.
1.3.2 Operation Management
The operation manager ensures that stock is ordered and that the stock is of good quality. * The operation department did not have clear objectives and they had no clear goals of what to achieve. They did not
TOPIC PAGES
1.1 Variables in the microenvironment 2
1.2 Ways to departmentalize the business 2-3
1.3 Management functions 3-4
2.1 Operations functions 5
2.2 Qualities of leaders 5
2.3 Charismatic qualities 5
2.4 Leadership competences 6 2.5 Formal communication 7
2.6 Empowerment characteristics 7-8
3.1 Social responsibility 9
3.2 Manage resistance to change strategies 9
3.3 Change process phases 10
3.4 Characteristic of a change manager 10
REFFERENCES 11
QUESTION 1 1.1 Variables in the internal environment
1.1.1 Mission statement and goal of the business
A mission statement defines what an organization is, why it exists and its reason for being. Briefly it is a clear brief description of the business, what is the business and what does if offer. 1.1.2 The organization function
For an organization to be able to function there must be specific functions e.g. Planning, Organizing, etc. All of these functions are important and one cannot function well without the others.
1.1.3 The factors of production of the organization
Factors of Production are various types of resources used in the production of goods and services. The factors of production are basic inputs that are used to produce goods and service.
1.2 Ways to departmentalize the business 1.3.1 General Management
General Manager oversees the day to day running of the organization. Ensure that all the department perfumes their daily duties and that all the functional area perfume as expected. * There was poor management of production process within the organization.
1.3.2 Operation Management
The operation manager ensures that stock is ordered and that the stock is of good quality. * The operation department did not have clear objectives and they had no clear goals of what to achieve. They did not