Management Information Systems in Process-Oriented Healthcare Organisations

Only available on StudyMode
  • Download(s) : 335
  • Published : May 5, 2010
Open Document
Text Preview
Linköping Studies in Science and Technology Thesis No. 1015

Management Information Systems in Process-oriented Healthcare Organisations by

Anna Andersson

Submitted to the School of Engineering at Linköping University in partial fulfilment of the requirements for the degree of Licentiate of Philosophy Department of Computer and Information Science Linköpings universitet SE-581 83 Linköping, Sweden Linköping 2003

Management Information Systems in Process-oriented Healthcare Organisations by Anna Andersson Maj 2003 ISBN 91-7373-654-6 Linköpings Studies in Science and Technology Thesis No. 1015 ISSN 0280-7971 LiU-Tek-Lic-2003:14 ABSTRACT The aim of this thesis work was to develop a management information system model for process-oriented healthcare organisations. The study explores two questions: “What kinds of requirements do healthcare managers place on information systems?” and “How can the work and information systems of healthcare managers and care providers be incorporated into process-oriented healthcare organisations?” The background to the study was the process orientation of Swedish healthcare organisations. The study was conducted at the paediatric clinic of a county hospital in southern Sweden. Organisational process was defined as “a sequence of work procedures that jointly constitute complete healthcare services”, while a functional unit was the organisational venue responsible for a certain set of work activities. A qualitative research method, based on a developmental circle, was used. The data was collected from archives, interviews, observations, diaries and focus groups. The material was subsequently analysed in order to categorise, model and develop small-scale theories about information systems. The study suggested that computer-based management information systems in processoriented healthcare organisations should: (1) support medical work; (2) integrate clinical and administrative tools; (3) facilitate the ability of the organisation to measure inputs and outcomes. The research effort concluded that various healthcare managers need the same type of primary data, though presented in different ways. Professional developers and researchers have paid little attention to the manner in which integrated administrative, financial and clinical systems should be configured in order to ensure optimal support for process-oriented healthcare organisations. Thus, it is important to identify the multiple roles that information plays in such an organisation.

Department of Computer and Information Science Linköpings universitet SE-581 83 Linköping, Sweden

Co n te n ts

1. Introduction .......................................................................................... 1 1.1. 1.2. Organisational and work process models in medical informatics .....................2 Aims of the study...............................................................................................3

2. Research methods................................................................................. 4 2.1. The setting of the case study..............................................................................4 2.2. The data collection.............................................................................................6 2.2.1. Archival data .............................................................................................6 2.2.2. Interviewing ...............................................................................................6 2.2.3. Diary method .............................................................................................6 2.2.4. Observation................................................................................................7 2.2.5. Focus groups .............................................................................................7 2.2.6. Feedback loops ..........................................................................................8 2.3....
tracking img