Management Information Systems in Applebee's & Dominos Pizza

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Introduction:

The management information system (MIS) has a primary task of helping an organization become and stay efficient and effective. Managers use this computer-based system to organize, analyze, and execute plans to help the organization flow and accomplish its goals. The system can be used to study information in the form of employees, cost, profit, tecknology, procedures and documents.

Often MIS are much different from standard information systems because they study other information systems that are related to the operational tasks in an establishment. It is highly important for an organization to understand what MIS they need in order to remain competitive in the industry. Secondly, it is important for an organization to have a MIS which will promote both short term and long term organization goals. The improvement of technology over the years has allowed managers to make faster decisions based on the information that is collected by the system. However, this is also a negative aspect to the information systems. Situations can happen where imprecise reporting can take place thus leading to terrible decision making.

MIS can vary from one type of business to another however; the main goal of all systems is to support organizational goals and objectives and to develop greater level of communication among all the employees. Creators of MIS must keep in mind to create systems that are relievable, accurate, complete, relevant and consistent.

In this research paper, I will discuses the MIS used in two different restaurants “food chains” “Dominos Pizza & Applebee’s”. I intend to showcase the MIS used to help the two restaurants accomplish day-to day business activities. In each restaurant the ambiance, purpose and atmosphere is different. We can see why the two MIS are different and why it’s more appropriate for one MIS to belong in one restaurant and not the other.

E-ecommerce has completely changed how day the day business takes place. We can see from the charts on the next page, online business has increased a great deal since 2003, with the exception of the 07-08 financial crises. The main reason for its growth is the fact that technology is ever changing and managers are often under pressure to increase sales in new and innovating ways (internet). The increase in global and local competition has further created the need to do business online due to its low cost and how user friendly the internet has become. [pic]

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Methodology:

The methodology used to research this paper has primarily been my own experience working as a server in Applebee’s and my experience ordering Dominos Pizza. I have extensive knowledge on how Applebee’s does day to day business (MIS). Other information has been researched and collected from reliable sources online such as the SEC, Hoover’s database company websites and other websites.

Problem:

What MIS will Applebee’s and Dominos adapt in order to remain competitive in today’s economy?

Dominos:

Dominos Pizza was founded in 1960 and is recognized as the world’s largest pizza delivery chain. The organization aims to become the world’s absolute best pizza delivery company. According to the Dominos Pizza website, they have over 10,000 employees, 500 company owned stores in the US and well over 8,000 franchise owned stores in over 60 nations. According to Hoover’s database the retail sales have grown significantly over the year which is largely due a growing number of investors opening up their very own Dominos Pizza Store. In the year 2007 the combined total revenue both domestic and international was $5.4 billion.

Dominos Pizza isn’t a family oriented place where family or friends would go to eat, watch T.V., and hang out. It is very much automated and at times can be impersonal. The Dominos computerized management system was created for many reasons. One reason was to increase the operating efficiency and effectiveness in day to day activities. The...
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