Management Information Systems

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Essential of MIS (9th edition)

Chapter 1

1) As discussed in the chapter opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives? A) Operational excellence

B) Survival
C) Customer and supplier intimacy
D) Improved decision making

2) Journalist Thomas Friedman's description of the world as "flat" referred to: A) the flattening of economic and cultural advantages of developed countries. B) the use of the Internet and technology for instantaneous communication. C) the reduction in travel times and the ubiquity of global exchange and travel. D) the growth of globalization.

3) The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and: A) flexibility.

B) survival.
C) improved business practices.
D) improved efficiency.

4) The use of information systems because of necessity describes the business objective of: A) survival.
B) improved business practices.
C) competitive advantage.
D) improved flexibility.

5) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time? A) 1 onlyB) 1 and 2

C) 2 and 3D) 1, 2, and 3

6) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of: A) improved flexibility.
B) improved decision-making.
C) improved efficiency.
D) customer and supplier intimacy.

7) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: A) improved efficiency.
B) customer and supplier intimacy.
C) survival.
D) competitive advantage.

8) An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: A) decision making and control in an organization.

B) communications and data flow.
C) managers analyzing the organization's raw data.
D) the creation of new products and services.

9) The three activities in an information system that produce the information organizations use to control operations are: A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback.

10) Order data for baseball tickets and bar code data are examples of: A) raw input. B) raw output.
C) customer and product data.D) sales information.

11) The average number of tickets sold daily online is an example of: A) input.B) raw data.
C) meaningful information.D) output.

12) Output:
A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers raw data to the people who will use it or to the activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used.

13) Converting raw data into a more meaningful form is called: A) capturing.B) processing.
C) organizing.D) feedback.

14) An example of raw data from a national chain of automobile stores would be: A) average of 13 Toyotas sold daily in Kentucky in 2007.
B) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. C) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000. D) annual sales of Toyota RAV4s increased 2.4 percent.

15) Electronic computers and related software programs are the technical foundation, the tools and materials, of: A) all business procedures.
B) information accumulation.
C) modern information systems.
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