Management Information Systems

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CBMS4303 MANAGEMENT INFORMATION SYSTEM
Maryati Mohd Yusoff Mohd Zakree Ahmad Hafiz Mohd Sarim Norhayati Mohd Ali Nurhizam Safie Mohd Satar Salina Ismail Muhammad Shakirin Shaari Mohamed Ali Saip Nassiriah bt Shaari

Project Directors:

Prof Dr Mansor Fadzil Prof Dr Mohammed Yusoff Open University Malaysia

Module Writers:

Maryati Mohd Yusoff Mohd Zakree Ahmad Hafiz Mohd Sarim Norhayati Mohd Ali Universiti Kebangsaan Malaysia

Salina Ismail Muhammad Shakirin Shaari Mohamed Ali Saip Nassiriah bt Shaari Universiti Utara Malaysia Nurhizam Safie Mohd Satar Open University Malaysia

Moderator:

Prof Madya Hassan Selamat Universiti Putra Malaysia

Developed by:

Centre for Instructional Design and Technology Open University Malaysia

Printed by:

Meteor Doc. Sdn. Bhd. Lot 47-48, Jalan SR 1/9, Seksyen 9, Jalan Serdang Raya, Taman Serdang Raya, 43300 Seri Kembangan, Selangor Darul Ehsan

First Printing, August 2011 Copyright © Open University Malaysia (OUM), August 2011, CBMS4303 All rights reserved. No part of this work may be reproduced in any form or by any means without the written permission of the President, Open University Malaysia (OUM). Version August 2011

Table of Contents
Course Guide xi – xvi Topic 1 Computer-Based Information Systems 1.1 Information Management 1.2 Attraction to Information Management 1.3 Information System User 1.3.1 Managerial Position 1.3.2 ManagerÊs Function 1.3.3 Managerial Skills 1.3.4 Manager's Knowledge 1.4 Manager and System 1.5 Data and Information 1.6 Type of Management Information Systems 1.7 Information Systems Department 1.7.1 Information Expert 1.8 End User Computing (EUC) Trend 1.9 To Achieve Computer-Based Information System (CBIS) Summary System Concept 2.1 Model 2.2 General Model System 2.2.1 Physical System 2.2.2 Conceptual System 2.2.3 Environment 2.2.4 Problem-Solving 2.3 System Approach 2.4 Preparation Phase 2.5 Definition Phase 2.6 The Solution Phase Summary Information Technology Support in the Organisation 3.1 Capital Structure of a Company 3.2 Understanding Organisational Structure 3.2.1 Types of Organisational Structure 1 2 3 5 6 9 10 12 13 17 18 21 22 23 23 24 26 27 29 29 31 35 36 38 39 40 43 45 46 47 49 50

Topic 2

Topic 3

iv



TABLE OF CONTENTS

3.3

Implementation of Information Technology in Organisational Structure 3.4 Information Technology Architecture and Infrastructure 3.4.1 Mainframe and Terminal Environment 3.4.2 PC Environment 3.4.3 Distributed Environment 3.5 Information Technology Management 3.5.1 Goals of Information Technology Management 3.5.2 What is Managed? 3.5.3 Managing Information Technology Organisations 3.5.4 Function of Information Technology Organisation 3.5.5 Forms of Information Technology Organisation Implementation 3.6 Usage of IT in Strategic Planning 3.6.1 What is Strategic Management? 3.6.2 Strategy at Business Level and Value Chain Model 3.6.3 Use of Technology in the Chain Value 3.6.4 Information System Product and Services 3.6.5 To Access Market Space 3.6.6 Supply Chain Management and Effective Customer Response System 3.6.7 Industrial Level Strategy and Information System: Competitive Forces and Network Economy 3.6.8 Information Partnership Summary Topic 4 Redesigning the Organisation with Information Systems 4.1 System Development Planning 4.1.1 Concept of Problem Solving 4.1.2 Information Systems and Organisational Planning 4.1.3 Standardisation in Planning 4.1.4 From Planning to Development 4.2 System Development and Organisational Change 4.2.1 Organisational Change Summary Functional Information Systems 5.1 Functional Information Systems 5.2 Types of Information Systems 5.2.1 Levels of Management in the Organisation 5.2.2 Management and Decision Making 5.2.3 Information System Support for Various Levels of Management in the Organisation

53 54 54 56 57 59 60 60 63 64 65 66 67 67 68 69 70 71 72 72 74 76 77 77 80 84 85 85 85 87 88 89 89 90 90 94

Topic 5

TABLE OF CONTENTS

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