The aim of this assignment is to produce a report about the Management Information System used within the organization of my choice.
The organization I choose is Starbucks Coffee Company ltd, where I have been working for the last two years as a Shift Manager.
The aim of this report is to identify two Management Information Systems used in Starbucks and how the MIS facilitate problem solving.
This report describes hardware and software used to obtain, store and analyze data.
The last part of the report includes possible weakness in the company’s system, how they could be resolved and what possible training could be provided to help staff to cope with new technologies.
Report based on Management Information System
A Management Information System (MIS) is a computer system designed to help managers to plan and direct business, with organizational operations, provide reports and access to company data.
In different organizations can be found different types of systems that meet specific business requirements.
There are four major types of systems:
• TPS (Transaction Processing System) is a basic business system that serves the organization’s operational level.
• DSS (Decision Support System) serves management level with data, analysis for making decisions.
• ESS (Executive Support System) provides communication that serves the organization’s strategic level.
• Management Information system serves mainly Middle Managers.
Starbucks Coffee Company ltd uses a Management information system called IRIS.
IRIS stands for Intelligent Restaurant Information System.
This tool provides the Managers with the information needed to run a successful business.
The IRIS System is made up of two components:
1. The Point of Sale System (POS) or front of house till system; in addition to regular register functions offers some functions to be accessed only by Store... [continues]
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