Le Meridien Kota Kinabalu was chosen to be the cooperative organization in this assignment. “Simply magnificient and so out of the ordinary”, a city hotel in a resort destination, Le Meridien Kota Kinabalu (LMKK) is located in downtown Kota Kinabalu on the eastern side of Jalan Tun Fuad Stephens which offering expansive views of both the city and the South China Sea.
Le Meridien Kota Kinabalu (LMKK) officially opened at 25 November 2005 with the core values stated as chic, culture, and discovery. The owner of LMKK is Mr Robert Tan, who owns the Gloharta (M) Sdn Bhd. Gloharta (M) Sdn Bhd is an associate company of Pembinaan Kekal Mewah Sdn Bhd, which is a construction company established since 1952. However, Starwood Hotels & Resorts Worldwide Inc manages LMKK.
The company main activities are providing lodging properties to the guests while they are away from home, which is selling room.
The departments that I visited are food and beverage department, marketing communication department which is under sales and marketing department, housekeeping and front office manager.
Organizational Chart of Le Meridien Hotel, Kota Kinabalu
MR HARVEY THOMPSON
(DIRECTOR OF FOOD & BEVERAGE)
CHEAH YET JOON
TAN KIM LIAN
(HUMAN RESOURCE MANAGER)
(DIRECTOR OF SALES & MARKETING)
CHEF KEN YONG
(EXECUTIVE OF HOUSEKEEPING)
HIEW MOO CHEN
(FRONT OFFICE MANAGER)
Note : The second level of the organization chart known as the Executive Community (EXCOMM) which is critical in a decision making. The bottom level known as Head of Department (HOD)
Part B: Planning
ii) Meaning and importance of planning to an organization
Planning is determining organizational goals and a means for achieving them. Planning is one of the functions in management, whereas, management is getting work done through others. Planning is the first and priority part in order to have an effective management. In planning function, the goals or aims will be set and the flow of the job description will be details stated. This goal must be achievable. The organization must works guided by the goal. For example if the main goal of the organization is provide the best hotel services in Malaysia, thus all the workers has to give the best service to the customer in order to achieve the goal. Planning is one of the best ways to improve performance which is importance to an organization. From planning, an organization can measure the performance and can make further planning to improve performance. Planning also encourages people to work harder, to work hard for extended periods, to engage in behaviours directly related to goal accomplishment, and to think better ways to do their job. Organization that has a strategic and effective planning will have a larger profit and faster growth that organization that does not plan.
iii) Planning activity illustration
Co-operative organization| Le Meridien Hotel, Kota Kinabalu, Sabah and Hospital Likas, Kota Kinabalu| Event | Charity Dinner for Thalessemia|
Date| 02 April 2009|
Venue| Ballroom, Le Meridien Hotel,KK|
Theme| Hope Continues |
Planning Time Lines
Task / Week| 1| 2| 3| 4| 5| 6| 7| 8|
1. Meet and interview the manager of Le Meridien Hotel| | | | | | | | | 2. Gather information about background of the hotel| | | | | | | | | 3. Suggest some event that possible to be done and discuss with the manager| | | | | | | | | 4. Check whether other involve parties such as other department and hospital is willing to involve in the event| | | | | | | | | 5. Check which...