Preview

Management Control Systems at Air India

Powerful Essays
Open Document
Open Document
4307 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Management Control Systems at Air India
MANAGEMENT CONTROL SYSTEMS AT

Table of Contents
1. Introduction 3 1.1 Domestic Operations 3 1.2 Services 3
2. Organization Structure 4 2.1 Current Structure 4 2.2 Outgrowing the traditional model 4
3. Management Style And Culture 7 3.1 Attitude towards employees 7 3.2 Decision-making process 7 3.3 Focus of Air India 7 3.4 Credibility & Caring-Key to Air India’s Culture 8 3.5 Role of Supervisors 8 3.6 Role of Relational Competence 9 3.7 Official Language Implementation 9
4. Control Process of Air India 10 4.1 Steps taken for effective control process/system in the organization 10 4.2 Norms set for the discharge of functions 13 4.3 Scrutiny of policies and activities 13 4.4 The budget allocated to each agency 13 4.5 Reward 13 4.6 Wage disparity 15 4.7 Over Time 15
5. Communication and Coordination 16 5.1 Internal communication system 16 5.2 External communication system 17
6. Conclusion & Recommendations 18

1. Introduction

Air India, a national carrier is characterized with an urge to excel and enthusiasm started its operations on October 15, 1932. The merger of Air India and Indian, the country’s leader in the domestic sector, has helped the airline in emerging as a major force in the airline industry.
1.1 Domestic Operations

On the domestic front, Air India operates to 47 stations, and 17 are connected to international destinations. The 172-seater Airbus A321 aircraft connects all major metros. The Regional operations provide coverage to all the metros and many smaller cities across the nation.
1.2 Services

Apart from the basic services that an airline provides, Air India also offers – Frequent Flyer Programme- "Flying Returns”. Members of the Flying Returns Programme (FRP), can accrue mileage points while flying on Air India, Lufthansa and flights of Air India’s code share partners, and redeem them for award tickets or avail other facilities available with the service provider on Air India

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Air India is the 16th largest airline in Asia, serving 25 destinations worldwide, and, with its affiliated carriers, serves over 100 cities.…

    • 499 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    Air India

    • 4324 Words
    • 18 Pages

    The first assignment introduces us to the Indian National Carrier Air India, its overview, the aviation industry of India and also the rise and fall of the Flagship carrier. After a critical analysis of the first airline, we will also discuss about its competitor the Kingfisher Airlines, its overview and how both the airlines fell into a severe financial distress and also their financial statements which led to the financial distress.…

    • 4324 Words
    • 18 Pages
    Best Essays
  • Powerful Essays

    The aviation sector is one of the major economic drivers for prosperity, development and employment in a country. The rapidly expanding aviation sector in India handles about 2.5 billion passengers across the world in a year. Currently, India is the ninth largest civil aviation market in the world. India is expected to be amongst the top five nations in the world in the next 10 years.…

    • 3802 Words
    • 16 Pages
    Powerful Essays
  • Satisfactory Essays

    (b) Explain in brief of the meaning of ‘ Responsibility Center ‘ and various types 07…

    • 365 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Jet Airways

    • 15527 Words
    • 63 Pages

    Objective: To study various airlines in Indian aviation Industry To study and analyze Strategic Management decisions of different airlines in IAI…

    • 15527 Words
    • 63 Pages
    Powerful Essays
  • Satisfactory Essays

    Overutilization

    • 355 Words
    • 2 Pages

    New types of air-planes are being introduced for air-travel. Recently, a large number of our cities have been linked by aeroplanes and thus placed on the air-map of India. Air-shuttles are operated between these cities.…

    • 355 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    things to do

    • 1575 Words
    • 7 Pages

    International air lines operating in India and same routes,more efficient private air lines capturing market share…

    • 1575 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    Case on Air Deccan

    • 2111 Words
    • 9 Pages

    Around 100 million travellers every day on state-owned Indian Railways, If air travel bites into even a small percentage of this huge pie, that’s still clearly a tremendous growth opportunity.…

    • 2111 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Case Study Jet Airways

    • 3959 Words
    • 16 Pages

    Jet Airways (India) Private Limited was a reputed private airline in India having an average fleet age of 4.45 years. Jet Airways covers 63 destinations spanning the length and breadth of India and beyond, including New York (both JFK and Newark), Toronto, Brussels, London (Heathrow), Singapore, Hong Kong, Kuala Lumpur, Colombo, Bangkok, Katmandu, Dhaka, Kuwait, Bahrain, Muscat, Doha, Riyadh, Jeddah, Abu Dhabi and Dubai. The Airline carried 1.28 million passengers out of 408 million passengers carried by the whole airlines industry. It has a reputation for punctuality and outstanding service and consequently attracted a large proportion of business travelers. It operates with a fleet of 97 aircrafts, which includes 12 Airbus 330-200; 20 ATR 72-500 aircraft;11 Boeing 737-700;42 Boeing 737-800; 2 Boeing 737-900 and 10 Boeing 777-300 ER. The management had ambitious plans to develop its own hangers for maintenance and pilot training centers…

    • 3959 Words
    • 16 Pages
    Good Essays
  • Powerful Essays

    Indian Airlines

    • 4006 Words
    • 17 Pages

    Indian Airlines is the oldest carrier in the domestic aviation industry. It has been the main…

    • 4006 Words
    • 17 Pages
    Powerful Essays
  • Powerful Essays

    Reliance Industries Limited (RIL) is world’s leading and India’s no: 1 Private Ltd. Company. RIL group is a highly diversified group and is in to multiproduct business like oil / gas exploration, retail of petro / consumer products and mfg. of petrochemical / refining and textile products. Also, in to infrastructure and transportation sectors. he Reliance Group, founded by Dhirubhai H. Ambani (1932-2002), is India's largest private sector enterprise, with businesses in the energy and materials value chain. Group's annual revenues are in excess of US$ 44 billion. The flagship company, Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India.…

    • 3379 Words
    • 14 Pages
    Powerful Essays
  • Good Essays

    Management Control Systems

    • 1549 Words
    • 7 Pages

    This report, which aims to analyze the management control systems of an organization, is classified into three main sections. The first one provides general information about the chosen organization. The second section entails the internal organizational structure, while the last section is going to be concerned with comprehensive analysis of its management systems.…

    • 1549 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Air India should be placed in special administration, similar to that adopted for Satyam, if any meaningful progress is to be achieved. This would involve…

    • 1569 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    Air Asia Structure

    • 1692 Words
    • 7 Pages

    AirAsia is the airline industry started based on the low cost carrier (LCC) concept in Malaysia. The low cost concept is introduced in the year of 2001 with the belief that “Now Everyone Can Fly” by Tony Fernandes. AirAsia was first established in 1993 and began its operation on 18 November 1996. In the year 2001, Anthony Fernandes (or known as Tony Fernandes) bought the airline which is suffering a loss. It was re-established as the low cost carrier after the bought over. AirAsia’s vision is to be the largest low cost airline in Asia and serve the 3 billion people who are currently underserved with poor connectivity and high fares. Their low fare model is made possible through the implementation of the key strategies including Safety First, High Aircraft Utilisation, Low Fare, No Frills, Streamline Operations, Lean Distribution System and Point to Point Network. Since its re-establishment, AirAsia had won several rewards and one of the most significant awards is being the World’s Best Low Cost Airline for 4 consecutive years (AirAsia 2012).…

    • 1692 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Biography of Jrd Tata

    • 1634 Words
    • 7 Pages

    |Tata & Sons for 50 years and launched Air India International as India's first international airline. He was awarded India's highest |…

    • 1634 Words
    • 7 Pages
    Good Essays

Related Topics