Management Case Study Creating And Implementing A Balanced Scorecard

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Management Case Study Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain

“The Ministry of Works is a world-class application: the organisation is committed to investing in the future of itself and the country by building on the best management techniques they can find. Their programme is as good as anything we have seen.” Dr David Norton – Co-creator of the Balanced Scorecard

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Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain

API Case Study

Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain By Bernard Marr* and James Creelman
Abstract: This case study describes how the Bahrain Ministry of Works has created and implemented a world-class Balanced Scorecard system to help them define and execute their strategy, for which it was inducted into the prestigious Balanced Scorecard Hall of Fame in 2009. The scorecard is fully aligned to the 2030 vision of the Government of the Kingdom of Bahrain aimed at economic and social transformation. The case study outlines how a corporate Strategy Map and Balanced Scorecard have been cascaded into the organisation and how accountability for performance has been assigned to more than 280 objective owners. It also outlines how an Office of Strategy Management has been set up to facilitate the strategy management process and the role of business plan and progress review meetings. Also explained is how the MoW has successfully integrated risk management with strategy management at the corporate level and reports both on the same Balanced Scorecard.

Version: 24 January 2011

* corresponding author

Bernard Marr is the Chief Executive and Director of Research at the Advanced Performance Institute. E-mail: bernard.marr@ap-institute.com James Creelman is working in the Strategic Planning and Quality Management Section of the Ministry of Works, Bahrain and is a Fellow of the Advanced Performance Institute. The Advanced Performance Institute (API) is a world-leading independent research and advisory organisation specialising in organisational performance. It provides expert knowledge, research, consulting and training to performance orientated companies, governments and not-for-profit organisations across the globe. For more reading material or information on how the API might be able to help your organisation please visit: www.ap-institute.com How to reference this case study: Marr, B., and Creelman, J .(2010) Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works Bahrain, Management Case Study, The Advanced Performance Institute (www.ap-institute.com).

© 2011 Advanced Performance Institute, BWMC Ltd. (All rights reserved) www.ap-institute.com

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Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain

API Case Study

Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works - Bahrain

Introduction The Kingdom of Bahrain has much to be proud of. This island state of just over one million people has both the fastest growing and freest economy in the Arab world, according to separate reports.1 Moreover, it has been named the world's fastest growing financial centre by the City of London's Global Financial Centre Index.2 As a physical testament to Bahrain's confidence and status the planned Friendship Bridge that will link Bahrain with Qatar will be the longest fixed link in the world. This will complement the celebrated King Fahd Causeway that already links Bahrain with Saudi Arabia.

“We aspire to shift from an economy built on oil wealth to a productive, globally competitive economy, shaped by the Government and driven by a pioneering private sector – an economy that raises a broad middle-class of Bahrainis who enjoy good living standards through increased productivity and high-wage jobs. “Our...
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