MGT 42XX: Leadership and Change Management
One of the problems with this scenario is the on-going conflict between Richard Leeman, Public Relations Chief over the chemical division, and Donna Olson, Public Relations Chief over the mechanical division. Gene Robertson, Public Relations Director for the Western Area Regional Office, has had to review seven cases in the past six months where Richard and Donna have been at odds with one another. As long as they continue to have problems working cohesively together, the issues will have an impact on the entire company. Richard and Donna, though they may be very talented in their respective roles, are a weakness in the strength of the company as a whole. If allowed to continue, the problems between the two will filter through the respective departments individually and collectively when there is a need to interact. Another problem deals with Gene. As the director over Richard and Donna, he has allowed problems to continue. With seven reported issues over the past six months, and now the current problem at the public relations dinner, Gene is not doing his job as an effective leader to fix a problem that could cause long-term damage to the organization as a whole. If the problems with setting up for the event had been visible to the guests, the effects could have had a negative impact on the company’s future business relationships. It may be that Gene has an issue dealing with conflict resolution. There may also be an underlying issue with Richard’s respect and / or trust in Gene’s decision-making skills. This is believed to be a possibility since Gene instructed Donna to organize the event and Richard felt it necessary to intervene. It is obvious Richard has no respect for Donna, and very likely Donna has no respect for Richard. Another issue with Gene:...
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