Management and Entropy International

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Case Study

Toyota (GB)
Automotive Industry

About the Customer
Toyota Motor Corporation is the seventh largest company in the world. Toyota (GB) are a wholly owned subsidiary and are the importers and distributors for Toyota and Lexus vehicles in the UK employing some 400 people across 5 operational sites with an annual turnover in excess of £1.4 billion.

Toyota (GB) PLC have achieved triple certification and use the Entropy System to manage their certification requirements. The Entropy System offered a structured approach and depth of information that was beyond the capabilities of their existing software systems. Toyota (GB) have implemented the Entropy System at their head office in Epsom, two training centres in Salford and Nottingham, and two vehicle distribution centres in Portbury and Burnaston. It provides a centralised system for data capture and is used for HSEQ task management. It is also used to manage a range of internal audits for HSEQ regulatory compliance, HSEQ standards compliance and internal process verification/validation. Toyota (GB) have built their need for compliance systems over a number of years. In 1991 it was felt that for Toyota to compete within the UK fleet market, it would be beneficial to achieve compliance with the quality standard BS5750, which later became ISO 9001. In 1995 a quality department was set up and the various departmental and site systems created over the past 4 years were amalgamated into one centralised management system. In 1999, as part of their commitment to the environment, Toyota Motor Corporation announced the requirement for all manufacturing sites to achieve compliance with the environmental standard ISO 14001; a second directive soon followed requesting all overseas distributors to follow suit. In 1999, a new health & safety standard -OHSAS 18001- was also launched and, upon review, Toyota (GB) soon realised that their system for managing health & safety compliance was not as effective as it could have been. Both the above events provided the catalyst for a new business objective to develop an integrated (quality, environment, health & safety) management system in accordance with the requirements of ISO 9001, ISO 14001 and OHSAS 18001. During the development of the integrated management system, it became apparent that their document management system was unable to record business risks, produce audit checklists, manage and report incidents, provide notification of outstanding tasks, handle objectives or manage audits and non-conformances. In 2001 a team of Toyota managers attended “the annual Royal Society for the Prevention of Accidents conference” to review the range of software solutions available and the Entropy System was concluded to be the most suitable application. The complete Entropy System was purchased in July 2001 and after an intense period of data inputting, triple certification was achieved in September 2001.

Business Challenge

Certification needs for ISO 9001, OHSAS 18001 and ISO 14001


Functionality beyond existing software systems Meet the expectations of an experienced in-house team


Entropy Solution

An integrated system that could handle triple certification Ability to respond effectively to customer needs Flexibility to adapt the System to unique requirements



"It was clear that having the Entropy System was a significant contributory factor in our achieving triple certification to ISO 9001, ISO 14001 and OHSAS 18001." Richard Burgess, Manager, Corporate Compliance, Toyota (GB) Plc

Case Study

The Entropy System is both a user- friendly and cost-effective solution backed up by Entropy International’s willingness to support customer requirements. Working with Entropy International, Toyota (GB) have adapted some aspects of the System for their specific needs and found Entropy particularly helpful in this regard. One such area was the creation of a register for licences and certificates per...
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