Management and Answer Selected Answer

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Chapter 2

1. ________ uses a set of integrated applications to address all aspects of the customer relationship.

Answer
Selected Answer: CRM

2. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Answer
Selected Answer: TPS

3. ESSs are designed to serve the middle management of the organization.

Answer
Selected Answer: False

4. Supply chain management systems are more externally oriented than enterprise systems.

Answer
Selected Answer: True

5. ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

Answer
Selected Answer: True

6. Decision-support systems use internal information as well as information from external sources.

Answer
Selected Answer: True

7. Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.

Answer
Selected Answer: True
8. A hotel reservation system is a typical example of a management information system.

Answer
Selected Answer: False

9. The use of digital technology and the Internet to execute the major business processes in the enterprise is called

Answer
Selected Answer: e-business.

10. You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system will best meet these needs?

Answer
Selected Answer: TPS with MIS capabilities

11. Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.

Answer
Selected Answer: True

12. The advantage of a having a centralized information services department that operates as a separate department similar to other departments is that

Answer
Selected Answer: this is more likely to produce more compatible systems and more coherent long-term systems development plans.
13. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Answer
Selected Answer: DSS

14. To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

Answer
Selected Answer: transaction processing

15. The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Answer
Selected Answer: CKO

16. E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

Answer
Selected Answer: the Internet and networking technologies
17. You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

Answer
Selected Answer: Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of...
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