LEARNING OUTCOMES After reading this chapter students will be able to: 1. Tell who managers are and where they work. 2. Define management. 3. Describe what managers do. 4. Explain why it‘s important to study management. 5. Describe the factors that are reshaping and redefining management. Opening Vignette – The Man Behind an African Megabrand SUMMARY Herman Mashaba, along with two business partners, founded the South African Black Like Me cosmetics brand in 1985. They manufactured the product at night and spent the daytime cold selling it. Because of Mashaba‘s selling skills and his good business sense, the brand experienced huge growth. Mashaba and his partners worked hard to organize their distribution network, grow their market share, gain customer confidence, and improve the product line. Teaching Tips: 1. What are some examples of good managers? Are they fair, good communicators, approachable, etc?
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Part I - Introduction
I. WHO ARE MANAGERS, AND WHERE DO THEY WORK? A. Introduction 1. Managers work in an organization. 2. An organization is a deliberate arrangement of people brought together to accomplish some specific purpose. a) Your college or university is an organization. B. What Three Common Characteristics Do All Organizations Share? 1. Every organization has a purpose and is made up of people who are grouped in some fashion. a) See Exhibit 1-1. b) This distinct purpose is typically expressed in terms of a goal or set of goals. 2. Second, purposes or goals can only be achieved through people. 3. Third, all organizations develop a systematic structure that defines and limits the behavior of its members. a) Developing structure may include creating rules and regulations, giving some members supervisory control, forming teams, etc. 4. The term organization refers to an entity that has a distinct purpose, has people or members, and has a systematic structure. C. How Are Managers Different from Non-Managerial Employees? 1. Organizational members fit into two categories: operatives and managers. a) Non-managerial employees work directly on a job or task and have no oversight responsibility of others. b) Managers direct the activities of other people in the organization. 1) Customarily classified as top, middle, or first line, they supervise both nonmanagerial employees and lower-level managers. 2) See Exhibit 1-2. 3) Some managers also have operative responsibilities themselves. 2. The distinction between non-managers and managers is that managers have employees who report directly to them. Right or Wrong? One survey indicated that some 44 percent of people lie about their work history. Another survey found that 93 percent of hiring managers who found a lie on a job candidate‘s résumé did not hire that person.
1. Why do you think lying about your academic credentials is considered wrong? 2. What ethical issues does this bring up? 3. Which is worse? Lying about your academic credentials or lying about your work history? Why? Teaching tip All lies speak directly to the character of the candidate and his/her overall integrity.
1-2 Copyright ©2011 Pearson Education
Chapter 1 – Managers and Management
D. What Titles Do Managers Have? 1. Top managers are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members. a) Examples: Herman and Connie Mashaba, Google‘s Larry Page, Kenneth Chenault of American Express. b) Top managers have titles including vice president, managing director, chief operating officer, chancellor, etc. 2. Middle managers represent levels of management between the first-line supervisor and top management. a) They manage other managers and possibly some non-managerial employees. b) They are responsible for translating the goals set by top management into specific details. 3. First-line managers are usually called...