Manage Personal Work Priorities and Professional Development

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Manage personal work priorities and professional development

* Three key management skills

Interpersonal skills| - Customer response skill- Staff management skill- Communication skills for suppliers| Conceptual or analytical skills| - Understanding internet café business structure- Analyze sales trends- Research customer demands and requirements- Stock management| Technical skills| - Diagnosis malfunction of PCs- Diagnosis malfunction of monitors- Diagnosis internet connection status- Install programs- IP configuration skill (Internet connection)- Replace PC parts skill- File server data management skill|

* Personal Goals

* Achieve successful satisfaction in customer management
* Well maintaining PCs in the store
* Manage and distribute staffs’ tasks and roles
* Proper stock management
* Maintain inside of the store arranged and cleaned

* Position description

Job title| Store manager|
Duties| - In charge of customer management- Maintaining PCs in the store- Staffs management- Stock management- Supervising store cleaning- Manage data servers for customers| Competencies and ethics| - Adjust conflict between staffs- Appropriate response in customer complaints- Follow work safety procedure- Follow media legislation|

* Personal work plan

Work Goals| Key Activities| Methods to Measure Goal Progress| Linkage with Organizational Goals| 1. Achieve successful satisfaction in customer management| - Strong customer service skills- Positive impression and smiling| - Feedback from customers| - Increasing customer flow in and sales| 2. Well maintaining PCs in the store| - Cleaning dirt inside and outside of PCs- Replace out-dated components- Format system and reinstall programs regularly| - Benchmarking PCs’ performance regularly- Write daily check-list| - Reduce excessive consumption for PCs’ maintenance| 3. Manage and distribute staffs’ tasks and roles| - Analyze staffs requires and...
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