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Manage Information Systems

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Manage Information Systems
TO BE USED WITH BOTH QUALIFICATIONS:

BSB51207 DIPLOMA OF MARKETING and
BSB51107 DIPLOMA OF MANAGEMENT

Resource Management
Manage Information Systems
BSBINM501A
BSBADM409A

Manage Information or Knowledge Management Systems
Coordinate Business Resources

BSBSUS301A

Implement and Monitor Environmentally Sustainable Practices

BSBPUR301B

Purchase Goods and Services

BSBADM311A

Maintain Business Resources

ii

This workbook has been designed for use in conjunction with information and materials provided at lecture and tutorial sessions. Students should attend all timetabled sessions so they can obtain all subject information. Students should read and understand all materials provided.
Information that is available in digital form is not included in this workbook in the interest of the environment.

Publisher:
Young Rabbit Pty Ltd (A.C.N. 003 381 182) trading as Australian Pacific College Ground Floor, 189 Kent Street Sydney NSW 2000 Australia Tel: (02) 9251 7000
Edition:

4st Edition

Release date: July 2012
The publisher owns the copyright in this publication. All rights reserved.
No part of this publication may be reproduced by any process without the prior written permission of Young Rabbit Pty Ltd.
© 2012 Young Rabbit Pty Ltd
Australian Pacific College
Lower Ground, 189 Kent Street
Kent St Campus (CBD)
Sydney NSW 2000
P (61 2) 9251 7000
F (61 2) 9251 7575
Web: www.apc.edu.au
CRICOS Provider: Young Rabbit Pty Ltd – 01331F
ABN: 28 003 381 182
RTO PROVIDER: 90396

WORKBOOK | © 2012 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51207 DIPLOMA OF MARKETING & BSB51107 DIPLOMA OF MANAGEMENT | MANAGE INFORMATION SYSTEMS_V4.1

iii

Contents
Subject overview.............................................................................................. iv
Element and Performance criteria.................................................................... v
Assessment

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    Management is one of the most important human activities and has critical impact on life, growth, development or destruction of an organisation. In an organisation, managers with any rank or status should understand their basic duties i.e. maintaining a sustainable conductive environment where people can fulfil their commitments and objectives through collaborative approach. (Akhtar, 2011) A manager is responsible to achieve the business’s goals, visions and objectives by planning, organising, leading and controlling. Dubrin (1994) stated that in every organisation each member of staff must plan, organise, make decisions, and control the resources they need to accomplish the results expected of them. The criticisms an IS/IT manager could receive include: poor leadership and organisational skills, lack of planning and delegating tasks, poor decision making, failure to communicate to other members of staff, not meeting the customer’s requirements, the organisations aims and objectives not being met and poor performance from employees. However, a manager can take appropriate action to overcome these issues and prevent them from happening in the future. Frenzel (2004) suggested that “As the power of IT has become increasingly critical in the new century, planning, strategizing, adopting standards, and establishing IT policy has become more important”. Therefore, managers will need to take all these areas into consideration to become successful leaders. According to Thierauf (1994), to be an effective IS manager you should develop a suitable IS organisation structure; apply effective control over the organisation; motivate and lead the IS personnel and end users. If a manager can take the correct action in an organisation, he can exercise control and improve the performance of the organisation. Mintzberg argued that there are 10 primary roles and behaviours that can be used to categorise a manager’s different functions.…

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