M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. D1, evaluate strategies used in health and social care to overcome barriers to effective communication and interpersonal interactions. Introduction
There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions. M2;
There are lots of different strategies used in health and social care and all of these strategies have their strengths and weaknesses this assignment is going to review if these strategies are successful or not. The strategies that will be looked at are staff training, reflective listening, individual preference, the environment and awareness of non-verbal communication. Reflective listening
www.skillsforlife.co.uk believe the strength of Reflective listening as a strategy in health and social care is it builds the clients self-esteem and lets them know that you are interested in what they are saying and keeps a conversation going and by repeating what is been said to you lets the client know that you are professional and listening to what they have to say. The weakness of reflective listening is if the client has low self-esteem before the conversation starts or is angry or upset the client may feel that the service provider is not helping by just repeating what is being said to them and this could anger the client further or the client will just refuse to talk. Staff training
www.skillsforlife.co.uk suggest that the strength of staff training is that it allows for constant updates in which service provides are always up to date on the latest strategies on overcoming barriers to communication and this leads to a better understanding of how barriers can happen and gives them the tools to take control and remedy the situation. www.skillsforlife.co.uk also suggest that the weaknesses that can arise due to staff training is that the member of staff loses time with clients while attending courses and may not be able to attend all training opportunities so this can lead to a gap in training and the member of staff not knowing all the latest strategies and this in turn can make things difficult for clients as they are not being given correct and up to information. Individual preference
www.skillsforlife.co.uk believe the strength of individual preference is that it allows the client to choose the best way for them to be able to communicate that makes them feel comfortable and this in turn makes it easier for the member of staff as they have a client who is open and willing to talk and this also allows for staff to make appropriate arrangements if an interpreter or signer is needed www.skillsforlife.co.uk also believe that the weaknesses of individual preference is that staff may not have time to find someone to interpret or sign for them and they may not know sign language themselves and also not have time to arrange for these needs before the first meeting with the client. Environment
www.skillsforlife.co.uk suggest that the positives that come from the environment that the conversation is taking place in are that for example in a counselling session the environment needs to be quiet so the client can communicate with ease and confidence knowing that they are being listened too. This helps the messages to be understood. www.skillsforlife.co.uk also suggest that the negatives can be that staff do not always have the time to assess all situations and as a lot of the space is used by other professionals such as doctors and nurses the environment cannot always be prepared in advance. Awareness of non-verbal communication...
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