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MBA 5241E Case 1

London Public Library
Group 8

Winter 2013

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Personal Ethics Statement Concerning Telfer School Assignments Group Assignment: By signing this Statement, I am attesting to the fact that I have reviewed not only my own work, but the work of my colleagues, in its entirety. I attest to the fact that my own work in this project meets all of the rules of quotation and referencing in use at the Telfer School of Management at the University of Ottawa, as well as adheres to the fraud policies as outlined in the Academic Regulations in the University’s Undergraduate Studies Calendar. I further attest that I have knowledge of and have respected the “Beware of Plagiarism” brochure found on the Telfer School of Management’s doc-depot site.To the best of my knowledge, I also believe that each of my group colleagues has also met the rules of quotation and referencing aforementioned in this Statement. I understand that if my group assignment is submitted without a signed copy of this Personal Ethics Statement from each group member, it will be interpreted by the Telfer School that the missing student(s) signature is confirmation of non-participation of the aforementioned student(s) in the required work.

Name

Student Number 7015375

Signature

Date

Ali SinaMoslehShirazi

30/01/2013

Mahmoud Jalloul

7056874

30/01/2013

Hannan Khalid Sheikh

6705078

30/01/2013

Farhan Ahmad Hashmi

6988343

30/01/2013

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Contents
Introduction .......................................................................................................................................... 3 Statement of Problem............................................................................................................................ 3 Data Analysis ........................................................................................................................................ 3 Effective Use of Balanced Scorecard ................................................................................................ 3 Financial Perspective: ................................................................................................................... 3 Community Perspective: ............................................................................................................... 4 Internal Processes Perspective ...................................................................................................... 5 Organizational Readiness Perspective........................................................................................... 5 Future Strategic Plan ......................................................................................................................... 6 Competition .................................................................................................................................. 6 Human Resources ......................................................................................................................... 6 Financial Pressure ......................................................................................................................... 7 Conclusion ............................................................................................................................................ 7 References ............................................................................................................................................ 8 Appendix A: Financial Perspective ....................................................................................................... 9 Appendix B: Customer Perspective ...................................................................................................... 9 Appendix C: Internal Process Perspective .......................................................................................... 10 Appendix D: Future Focus...
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