Lodging is one of the most exciting and rapidly changing segments of the hospitality industry. Given the interest in lodging and its rapid growth (especially in the limited-service hotel segment), this course is intended to provide students with a basic framework and structure for understanding the inner workings of this vitally important component of the larger travel industry. Hoteliers operate hotels...and today's hoteliers face challenges unmatched in recent history. Changing consumer demands, the advent of the Internet as a major force in selling rooms, advanced operational technology at the front desk and in sales, and even the threat of global terrorism all have an impact on the day-to-day activities of those who work in and manage hotels. To understand the lodging industry we will first look at a brief history of the industry as well as its structure in Chapters 1 and 2.
Because hotels also provide many services in addition to sleeping rooms, we will cover this topic in Chapter 3, followed by a discussion of management's role in Chapter 4, and the roles of supervisors and hourly staff in Chapter 5.
In the remaining chapters, we will then discuss the various functions and/or departments found within hotels, beginning with Human Resources, followed by the Front Office, Sales and marketing, Accounting and Finance, Housekeeping, and Maintenance and Security.
In Chapters 12 and 13 we will focus on Food and Beverage Departments in limited-service versus full- service hotels and their unique role in a lodging facility.