Topics: Service, Service system, Customer service Pages: 2 (467 words) Published: January 12, 2013
Pickup & Delivery Coordinator I - III|
Job ID: | 22503| Job Code: | FXGUS40|
Salary Grade: | 1G - 1I| Position Type: | Full-Time|
% of Travel for Position: | 0 - 25%| Division/Region Description: | Eastern Region| Region/District Description: | New York Metro District| Facility #: | H3102| Street: | 83 15 24th Avenue| Location: | US-NY-East Elmhurst| Department ID: | 1403102000| Department Description: | Manhattan FHD|

More information about this job|
Job Summary|
Manages the pick-up and delivery of day -to-day station operations including but not limited to P&D quality, service, and administration through adherence to provisions in the Independent Contractor Operating Agreements / Independent Service Provider (ISP) Agreements and company policies and procedures.| Essential Functions|

* Interacts daily with contractors/ISPs and temporary drivers about day to day operations. * Ensures all data collection, data review and activities/reports are completed accurately and timely. * Assists in implementation of contractor/ISP dictated daily load plans. * Ensures all applicable status codes are applied to all packages. * Ensures that all contractor packages are dispatched and ISP packages are left for delivery daily.  Any packages not dispatched or left out for delivery will be scanned with an appropriate waiting package code. * Investigates, resolves or escalates customer service issues, as appropriate. * Ensures adequate P&D supplies are available for effective P&D operations. * Manages temporary and/or company –owned assets (i.e. company -owned vehicles, scanners etc). * Responsible for performance and monitoring the BCSA for P&D functional area.  Assists process owners with the development and implementation of Corrective Acton Plans if any discrepancies or violations are found. * Takes customer service calls as needed and follow up on customer messages, complaints and...
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