Literature Review of Hospitality Industry

Page 1 of 16

Literature Review of Hospitality Industry

By | April 2010
Page 1 of 16
Vol. 1, No. 1. ISSN: 1473-8376 www.hlst.ltsn.ac.uk/johlste

Finding the Hospitality Industry
Paul Slattery (paul.slattery@drkw.com) Dresdner Kleinwort Wasserstein 20 Fenchurch Street, London, UK. DOI:10.3794/johlste.11.7  Journal of Hospitality, Leisure, Sport and Tourism Education

Abstract
Some academics from the UK have published a conception of hospitality, which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton, 1999; Lashley, 2000; Lashley and Morrison (eds.), 2000). This paper is in two parts. First, I will review the fundamental ideas proposed in these publications to illustrate that they degrade the hospitality industry. In the second part, I will introduce necessary contexts of the hospitality business, which they ignore and which render their approach redundant both for understanding the industry and as an effective basis for teaching and research in hospitality management. Keywords: three-domain approach, hospitality, industry, context

Part I: In search of hospitality
Conrad Lashley and Alison Morrison, (Lashley and Morrison (eds.), 2000), start from the view that the understanding of hospitality has been impaired by an industrial myopia. They propose to improve the understanding by; “reflecting insights into the study of hospitality that encompass the commercial provision of hospitality and the hospitality industry, yet at the same time recognise that hospitality needs to be explored in a private domestic setting and studies hospitality as a social phenomenon involving relationships between people.” (Lashley and Morrison (eds.), 2000:xvi) There are six chapters and Lashley’s introduction in which the gist of the social and private domains of hospitality is established. They are: An Anthropology of Hospitality, by Tom Selwyn; The Philosophy of Hospitableness, by Elizabeth Telfer; The Hospitality Trades: a Social History, by John K. Walton; Putting...