For the articles in my Literature Review, I have chosen one objective from my research proposal. The objective that I have chosen is the following
« To inform Pizza Hut about the value of motivation and ways to motivate its employees
Reviving staff spirit: a key to impressive service. (Customer Service).
« Scott, Gail (Sept ¡V Oct 2001)
This journal article is concerned with workers in the healthcare industry, who are demoralized and dissatisfied with their jobs. The article mentions the methods that successful systems use to help their staff members reconnect with the firm¡¦s mission and vision, and bring new life and meaning to their work. The various motivational techniques mentioned that are used in this article can be applied to other industries as well.
The first tool is to ¡¥Raise the bar¡¦, where the workplace should demand high quality service from its staff. This will help to breed pride, professionalism, morale, commitment and unity. Roadblocks should be eliminated, and staff should be empowered. A learning environment should also be created, and flexibility should exist. Teamwork should be emphasized in as many ways as possible. Also, employees should be appreciated for their contributions, by means of thank you notes, prizes, etc.
An important business strategy today and a key to customer satisfaction, is to revive staff spirit. Continuously ensuring that staff members are recognized for their value is important to organizations.
Small rewards can push productivity. (Small, Medium, Large).
« Gale, Sarah Fister. (June 2002)
This web-based article is clear in mentioning the methods that can be used when motivating employees. It provides tips on how to create satisfied workforce, especially in today¡¦s competitive environment.
If the firm has a big budget for recognition programs, then cash is the best motivator. On the contrary, inexpensive gifts... [continues]
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