The literature review regarding various hr practices is presented in the following paragraphs. Job analysis is the process of obtaining information about jobs i. e. information about the tasks to be done on the job, as well as personal characteristics(education, experience, specialized training) necessary to do the tasks Job analysis in many ways is the first personnel activity that affects commitment and performance (Dessler 2003). Human resource planning analyzes and identifies the need for and availability of human resources for an organization to meet its objectives Recruitment is a process of attracting a pool of high quality applicants so as to select the best among them. Top performing companies devote considerable resources and energy to creating high quality selection systems Placement involves assigning a specific rank and responsibility to an employee Socialization, the process of orienting new employees to the organization, can make the difference between a new worker’s feeling like an outsider and feeling like the member of the team The current challenges caused by the globalisation pressures in the realm of economics behoves work communities to review their personnel training and management practices. Companies must develop a customer-oriented workforce to deliver service quality, which is met through training. Training must be viewed as an important investment for future success. Companies need to provide comprehensive training to the agents in the ways to narrow the gap between clients and agents i. e. trust – building training. Long-term basis training has a systematic influence on the improvement of management techniques Performance is defined as the record of outcomes produced on a specified job function or activity during a specified time period). Effective managers need to incorporate performance review and feedback as part of their day-to-day communications with employees (Webb 2004). Appraisals are used widely for tying...
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