Life Means More

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MD.SHAFINUL HASAN
Mailing Address: 12/C North-West Jatrabari, Dhaka-1204
Contact #: +8801939900198, +8801819425153 +88027541811
Email: shafinaub30@hotmail.com
shafhasan@banglalinkgsm.com

Career Objective:

Interested to build myself as a successful employee in any private or Multinational organization and work in a challenging environment where better performance is evaluated, Business Communication to spread my acquired knowledge.

Key Strength:

Possesses excellent planning & organizational ability, Interpersonal skills, fluency in English language. Has a history of quick learning new tasks and overcoming challenges through determination.

Education:

MBA (Finance) from Asian University of Bangladesh, Dhaka, (Appeared)

BBA (Finance) from Asian University of Bangladesh, Dhaka, and Result– 3.381,2011

H. S. C (Business Studies) Tejgaon College, Dhaka Board, G.P.A- 2.90, 2006.

S. S. C. (Science) Jatrabari Ideal High School, Dhaka Board, G.P.A- 3.00, 2004.

Professional Experiences:

Employer: ORASCOM Telecom Bangladesh Ltd. (Banglalink)
Department: Customer Care
Division: Careline
Designation: Careline Officer
Job duration: 9th Oct 2011 to till

Employer: ORASCOM Telecom Bangladesh Ltd. (Banglalink)
Department: Customer Care
Division: Careline
Designation: Careline Trainee
Job duration: 15th February 2011 to 8th Oct 2011.

Responsibility:
▪ Ensuring roster adherence.
▪ Answer phones professionally.
▪ Problem solving for difficult clients.
▪ Handle and resolve customer complaints.
▪ Provide customers with product and service information. ▪ Follow up customer calls where necessary.
▪ Complete Wrap up.
▪ To provide highest quality of service to the customers over the phone.

Employer: FIFOTEC
Department: Quality Control & Data Analysis
Division: Data Services
Designation: Data Analyst
Job duration: 1st Sep 2009 to 31st Aug 2010.

Responsibility:
▪ Monitor incoming data for quality and consistency.
▪ Communicate with clients on a regular basis for status updates and issue resolution. ▪ Develop customized data deliveries for clients.
▪ Strong teamwork skills including motivation, negotiation, and issue resolution. ▪ Reporting.

Employer: CALL BAZAAR
Department: Customer Service/Inbound & Outbound Call Management Center Division: Commercial
Designation: Call Center Executive
Job duration: 1st Sep 2010 to 25th Jan.

Responsibility:
▪ Answer phones professionally.
▪ Respond to customer inquiries.
▪ Handle and resolve customer complaints.
▪ Provide customers with product and service information. ▪ Process orders, forms and applications.
▪ Follow up customer calls where necessary.
▪ Complete call logs.
▪ Complete call reports.
▪ To provide highest quality of service to the customers over the phone. ▪ Inbound and Outbound customer service representative and Telemarketing.

Technical Skills:

Operating System: Windows 98/2000/XP/7.
Application : MS Word, Excel, PowerPoint, Internet etc. Typing Speed : 30 wpm
Languages:
Bangla : Mother Language
English : Fluent in writing, reading and speaking

Trainings:

Attended two months training on “Customer Service” conducted and organized by a2zBPO.

Attended three months training on “Natural Spoken” conducted and organized by S@ifurs.

Attend 1 day workshop on “How To Have Your Best Year Ever 2011” conducted and organized by Virgo.

Attended one day training on ‘FCR and Better Customer Service’ conducted and organized by Banglalink.

Attended one day training on ‘GPRS/EDGE/Internet Service, Laptop configuration’ conducted and organized by Banglalink.

Extra Curriculum Activities:

Life Time member of ‘Sports Club’ of Asian University of Bangladesh.

Hobbies &...
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