Lg Electronics

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PROJECT REPORT
ON

CUSTOMER SATISFACTION ON

MOBILE SERVICE PROVIDER

NETWORKS

IN

ARYA COLLEGE LUDHIANA

SUBMITTD TO:- SUBMITTED BY:-

PROF. H.R. SAINI ROHIT SHARMA

HEAD OF COMMERCE AND ROLL NO. 4620

MANAGEMENT DEPTT

C E R T I F I C A T E

This is to certify that the thesis entitled “Customer Satisfaction on Mobile Service Provider Networks” in Arya College Ludhiana, that is being submitted by Mr. Rohit in partial fulfillment of the requirements for the award of degree of Batchler Business Administration in Arya College for Boys Ludhiana is a bonafied work carried out by him under the guidance and supervision of the undersigned.

The results embodied in this dissertation have not been submitted to any other university or institution for the award of any degree or diploma.

Date:

Place: Supervisor’s Signature and designation

DECLARATION

I hereby declare that the dissertation entitled “Customer Satisfaction on Mobile Service Provider Networks ” that is being submitted by me in partial fulfillment of the requirements for the award of the degree of Batchler Buiseness Bdministration to Arya College of Boys ludhiana is a record of bonafied work carried out by me.

The results embodied in this dissertation have not been submitted to any other university or institution for the award of any degree or diploma.

Date:

Place:Signature of the student

Internal supervisor Examiner (s)

1 ………………………………

2 ………………………………

ACKNOWLEDGEMENT

Survey is an excellent tool for learning and exploration. No classroom routine can substitute which is possible while working in real situations. Application of theoretical knowledge to practical situations is the bonanzas of this survey.

Without a proper combination of inspection and perspiration, it’s not easy to achieve anything. There is always a sense of gratitude, which we express to others for the help and the needy services they render during the different phases of our lives. I too would like to do it as I really wish to express my gratitude toward all those who have been helpful to me directly or indirectly during the development of this project.

I would like to thank my professor H.R. Saini (Head deptt. Of commerce) who was always there to help and guide me when I needed help. His perceptive criticism kept me working to make this project more full proof. I am thankful to him for his encouraging and valuable support. Working under him was an extremely knowledgeable and enriching experience for me. I am very thankful to him for all the value addition and enhancement done to me.

No words can adequately express my overriding debt of gratitude to my parents whose support helps me in all the way. Above all I shall thank my friends who constantly encouraged and blessed me so as to enable me to do this work successfully.

Rohit Sharma BBA III

CONTENTS

ACKNOWLEDGEMENT4

ABSTRACTError! Bookmark not defined.

1.Introduction7

1.1.Theoretical Background of the Topic7
1.1.1.Customer Satisfaction7
1.1.2.Skills of Marketers9
1.1.3.Method to Measure Customer Satisfaction10
1.1.4.Introduction to Telecom Industry11
1.1.5.Market Share of Public and Private Industry13
1.1.6.The Global Cellular Mobile Industry14
1.2.Research Objectives18
1.3.Research Limitation18

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