SHC 21: Introduction to communication in health,
social care or children’s and young people’s settings
Unit reference F/601/5465
Credit value 3
Learner: Mary Bisi Oyeniran
Communication is the activity of conveying information between involved parties. This may be a one –to- one interaction between carer to parents, child, young person or in a group of activities; also in case conferences or even at a staff meeting. Good communication involves listening, questioning, understanding and responding well with each other. Communication can be verbal and non-verbal.
1. Understand why communication is important in the work setting.
1.1. Identify different reasons why people communicate?
a.) People communicate in order to convey or exchange information. For example, I as a parent will tell the teacher that I will not be able to pick up my child today but her father will. b.) To build relationship in order to have a better understanding of one another: By sharing this information I’m letting the teacher know that we as family share the responsibility of taking care of our child, also letting them know I am not a single parent. So the teacher has a better understanding of my child and her background. c.) To be able to offer support and develop learning. The teacher can offer to give my child books from the school library that her dad can read to her before going to bed so to promote reading and bonding between the father and child. d.) To liaise and negotiate: I as a parent might negotiate with the nursery manager the days and hours my child will be coming to school in relation to the nursery fees. The manager might offer to give me a deal on the fees if I apply by certain hours and days. e.) Most especially to express needs and feelings: My child might have certain preferences or needs in her eating habit. Like allergies or the need to take certain prescriptions with food at a certain times. If the parent feels they’ve not been giving the child the right food or medication on time. All these information must be expressed, so as not to cause frictions between them.
1.2. Explain how effective communication affects all aspects of own work.
It helps in forming positive relationships with the children or young people, their families and your colleagues. For example when a parent lets you know they work long hours. You will expect to have the child longer in the nursery than other children, at times they might pick up their child later than usual or have other people pick them up. You as a nursery teacher/assistant should not be offended when they come late or don’t have time to chat about any issue. You will understand that you might need to convey your information to that parent via notes and letters. Also you need to explain the situation to your colleagues just in case you’re not there, so as to treat the parent and child with the same respect. This will enable your relationship and interactions to be positive, easier and smoother. Also children, parents and your colleagues will learn to respect and trust you better when you communicate effectively. By showing them you’re patient and a careful listener: When you see the child you refer to them by name and ask a question relating to their personal growth like “I’ve put aside your special drawing paper today Sarah” Try to remember their likes and dislikes, even by asking relevant questions and not changing the subject: “Mom, did Sarah give you the picture she drew for you yesterday? She likes to draw pictures and give to her friends in the class.” You’re giving positive feedback that relates especially with that individual child; also you’re trying to show Mom you understand the child and her preference.
1.3. Explain why it is important to observe an individual’s reactions when communicating with them.
It is important because there is more to communication than the words that’s being spoken. In fact it is thought that...
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