Level 2 Information or Advice and Guidance

FORM 4

PERFORMANCE EVIDENCE RECORD

Candidate name:

Assessor name:

Use this form to record details of activities (tick or delete which ever works best)

Observed by your Assessor
Seen by Expert Witness
Seen by Witness
Self / Reflective Account
Professional Discussion

Evidence
Unit
Learning outcome Assessment criteria

I work as Locality Co-ordinator for NALS, based at The Gatehouse in Hexham.

My role is varied and no two days are the same, however predominantly I manage the building on a daily basis, dealing with the public, clients, tutors and any other persons who access the building.

I ensure safe working practices/classrooms in accordance with Northumberland County Council policies as well as working closely with the Locality Manager to ensure the smooth running of centre/courses. I also deal with any issues as and when they should arise.

I contribute to the development of the service and monitor client attendance. I provide information, advice and guidance to clients enquiring about courses/finance as well as advising enrolled clients about choices for progression routes

Where I am not able to help a client directly I can refer or signpost them for specialist help.

I have provided information and advice to a support worker enquiring on the behalf of a client who is supported in the community, the client volunteers in a local charity shop but struggles with reading.

I referred the client to the NALS brochure which she had with her at the time. I drew her attention to the free Functional Skills English class which takes place on a Tuesday with tutor Ged, which covers both reading and writing. I explained that an assessment would have to be carried out to ascertain the client's level. I arranged for a time and date on which the client could be assessed with a view to her potentially beginning the course.

I have