Introduction to communication in health, social care or children’s and young people’s settings Work n n ealth an social a is bo t ommuni tion and Working in health and social care is about communication and cial m unica d relationships. is impl n possib e relationships. It is simply not possible to provide support and lati nsh ly provid s ppor and v ort ca e ervice wi hou develop ng e a ionships it thos you care services without developing relationships with those you ces ith lopi lo nships ose suppor support, and good communication is an essential part of d goo communicati oo ni atio s essentia par of sse ia relationship uilding. ommunication is much ore than talking relationship building. Communication is much more than talking. hip di cati tio r than a ng. It can include touch, facial expression, body movements, dress t an nclu e ouch facial pressio u ouch od movemen s, ress e s an osition and position. siti tion You will s need You will also need to think about the diﬀerent ways in which eed thin abou h di eren ways eren ent whic hic ich peop e ommunicate nd he rrier which s me ace. ou il people communicate and the barriers which some face. You will eop mmu c need need to be able to respond to a range of diﬀerent approaches to e ble to espond ra g of ﬀ rent pproaches o p oache commu at communicat on. communication. m D velo ing nd eeping he rust Developing and keeping the trust of the people you work with is eo ing ust th e p e you ou r with is th an essential art of rovidi an essential part of providing eﬀective support; maintaining ssen l r o iding ec ive upport maintainin rt an conﬁ entiality s key ar of rust Yo will ee o understand conﬁdentiality is a key part of trust. You will need to understand nt t e will eed nd n what what n ormation us rema n on ential, ow what information must remain conﬁdential, how to ensure that it ma on ust onﬁ ial, ensu ensure ha it is nd e ar occasions when is ecessa y is and the rare occasions when it is necessary to break asi when brea brea conﬁ entiality. conﬁdentiality.
By the end of this unit you will:
1. understand why communication is important in the under tand rsta rs d y mmunication importan in he muni ati ica ion
work setting etti etti g t
2. be able to meet the communication and language ee h commun c tio an lang age unic
needs, wishes and preferences of individuals sh an preferen e of d vidua efer n dua uals 3 3. be able to overcome bar iers to communication ble t vercome barr rs c municat o c 4. B able 4. Be able to respect equality and diversity when espec ct ual y alit versit w n e st
5. be able to apply principles and practices relation to
conﬁdentiality at work.
Health and Social Care L2 Unit SHC21.indd 1 27/08/2010 09:57:25
Level 2 Health and Social Care Diploma
1. Understand why communication is important in the work setting 1.1 The diﬀerent reasons people communicate
In general, human beings like to live with other human beings. Most of us are sociable creatures who want to reach out to other people around us. Very few humans lead completely solitary lives. People also communicate for speciﬁc reasons; in order to express emotions such as: • • • • •
fear anger pain joy love.
People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential – even life saving in the case of a warning. It can be vital to make a person’s quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. People live and communicate within a range of diﬀerent groups and communities, including: • • • •
families neighbourhoods workplaces schools and colleges.
How do you think intimate communications can be identiﬁed?
Health and Social Care L2 Unit SHC21.indd 2 27/08/2010 09:57:53
Introduction to communication Unit SHC 021
• • •
interest/activity groups commercial settings users...
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