Level 2 – Certificate in Preparing to Work in Adult Social Care

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LEVEL 2 – CERTIFICATE IN PREPARING TO WORK IN ADULT SOCIAL CARE UNIT 1 –Principles of communication in adult social care.
OUTCOME 1
Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate.

In general we are all social beings who are depended upon each other in our everyday lives. Consequently we communicate with each other to build and maintain relationships with others, to socialise, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to share experiences, to give encouragement and show others they are valued. From a very early age we also communicate in order to express our needs.

1.2 Explain how effective communication affects all aspects of working in adult social care settings.

Effective communication is a central part of our work in a care setting. We need to develop a range of communication skills and use them effectively to carry out the various aspects of our job. We need to be able to communicate effectually with the service users, their relatives and our colleagues, as well as colleagues from other agencies.

1.3 Explain why it is important to observe an individual’s reaction when communicating with them.

To be an effective communicator, you have to notice how other people respond to your communication. People react non-verbally both to the way that you are communicating with them and to the content of what you are saying. So being able to read non-verbal feedback is very important, particularly so when communicating with someone who lacks the confidence, who is unable or unwell to speak to us. By observing this non-verbal feedback we can identify: * Whether the person has understood what we have said.

* The person’s feelings about what we have said to them. * The effectiveness of our method of communication.
* The appropriateness of the language we have used.
In an adult care setting we need to bear in mind that an individual’s cultural background, disabilities, health, religious beliefs, stage of development and their personality may all affect the way they react to us and use non-verbal methods of feedback.

OUTCOME 2
Understand how to meet the communication and language needs, wishes and preferences of an individual.

2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.

Not everyone communicates in the same way and it is important that we make sure that we are able to communicate with the individuals that we support in the best way for them. People have a wide range of communication needs, which we need to consider, such as: sensory ability, cultural background, language, self-confidence, level of development, level of learning ability, physical ability. As a carer, it is our responsibility to make sure that our communication skills meet the needs of the people we are supporting. We should not expect people to adjust their communication to fit in with us. The best way to find out how best to communicate is by asking people, both the individual concerned and/or their family. We should also read reports and notes, in particular their care plan, taking notice of information on speech and language issues, learning difficulties, disabilities, particularly hearing or visual impairments, physical conditions such as cleft palate or stroke that may affect their ability to communicate. We should be aware that the individual’s cultural, ethnicity and nationality may affect their language preferences and needs. We should observe the people in our care to see how they use their communication and language skills.

2.2 Describe a range of communication methods.

In general communication is divided into two major categories, verbal and non-verbal.

Verbal Communication:
* The spoken word, vocabulary and different languages
* Tone of...
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