Letter of Complaint

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  • Published : April 3, 2012
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Dear Sir or Madam,
I am writing this letter to express how disappointed and dissatisfied I am with the service provided by your airline last month in the flight from Halifax to Nebraska. My band and I were traveling back home after several weeks of touring. We thought everything had turned out exceptionally fantastic, the only thing missing was that trip. Much to our surprise, that flight changed it all. Everything had gone smoothly until we started hearing some unusual chattering inside the plane. Not until we looked outside did we realize what it was all about. It turns out that baggage handlers from your airline were hurling the luggage of the passengers about without any concern whatsoever. I looked in awe wishing our instruments weren´t there but they were. What is worse, when I tried to warn the employees they ignored our complaint completely. Unfortunately, what I feared the most happened, when I went to check on my guitar in Nebraska it was broken. As soon as I got out from the airport I started calling to your offices to explain what had happened, but unluckily instead of getting some understanding I was completely and utterly ignored. I have to admit that I didn´t expect this kind of treatment from a company who claims to be one of the most trustworthy airlines in the world, but I guess we can´t trust anyone any more. After being on hold too many times I decided to write this complaint hoping it will reach the authorities of the airline and I can start getting some answers. You can imagine what a guitar symbolizes to a musician, especially one who makes a living out of it. That is why I expect a complete refund of the damages as soon as possible. As a regular client of the airline, I hope that you don´t fall on deaf ears and hold responsibility regarding this issue. Yours faithfully,
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