Cooper’s Advertising 2009 South Main Street High Point, NC 27260 April 26, 2009
We Take You There Travel Agency
486 West Ward Avenue
Dear Ms. Lane:
My name is and I had previously booked a trip to Europe though your company. I have used your services many times in the past. Your staff is very helpful and courteous. Due to an unexpected situation at work, I am unable to take the trip as planned.
I have had to cancel a trip in the past. I remember that I had to make all cancellations at least 48 hours in advance. I would like to know what your refund policy is. Have you changed the way that you handle cancellations? I also would like to book another trip to Asia in late August or earlier September, and I would like to quote on airfare, hotel and rental car prices.
I would like to express my appreciation for your understanding and assistances in helping me with this matter. I especially appreciated the time and effort that your staff put into my late trip to South America. Once again, I would like to know what your refund and cancellation policies are. Is there an option to transfer my deposit and put the money towards my Asia trip? If so, that would be great. If there are any questions, please feel free to contact me.
Again, thank you.
FROM: DATE: April 26, 2009
SUBJECT: Bonuses, Black Out Dates and Individual Performance...