SECOND QUARTER EXAMINATION
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Read the directions carefully.
IDENTIFYING DETAILS ABOUT BUSINESS COMMUNICATION
Skill Tested: Identifying important details about business communication Directions: Choose from the word pool the term that is directly referred to in the given statement. (10 points)
Business Communication encompasses written, oral, visual and digital communication within a workplace context. Application Letter is the applicant’s way of introducing himself to potential employers and explaining his suitability for the desired position. Passive Communication is the communication style in which one puts the rights of others before his own and minimizes his own self-worth. Assertive Communication is a communication style in which you stand up for your rights while maintaining respect for the rights of others. Aggressive Communication is the communication style when one stands up for his rights but violates the rights of others. Job Recruitment is the process of attracting, screening and selecting a qualified person for a job. Onboarding is the term which describes the process of helping new employees become productive members of an organization. Outsourcing is the use of one or more strategies to attract or identify candidates to fill job vacancies. Curriculum Vitae is the document that provides an overview of a person's experience and other qualifications. Job Interview is process in which a potential employee is evaluated by an employer for prospective employment in their company, organization or firm. II.
CLASSIFYING STYLE OF COMMUNICATION
Skill Tested: Analyze scenarios according to communication style. Directions: Read and analyze each communication scenario. Identify the communication style used in each. Write the letter of the correct answer on the line before the number. (20 points)
SENDER OF THE MESSAGE
RECEIVER OF THE MESSAGE
The boss shouts angrily to his employee.
The employee fights back to the angry boss. _____13.
The tour guide explains historical information about the Philippines clearly and gently and he freely accepts questions from the tourists.
The tourists inquisitively ask questions to the tour guide because they want to learn many things about Philippine history. _____15.
The soft-spoken tourism teacher discusses his lesson even if his students are visibly showing that they’re not interested with the lesson.
The tourism students are not participating in the discussion of the lesson. They are chatting with each other while the teacher discusses the lesson. _____17.
The chief tourism officer gives order to his constituents about the upcoming tourism program. He also asks for suggestions from his constituents.
The tourism officers strongly disagree with the order of the chief tourism officer. They show violent reactions during the meeting. _____19.
The flight attendant welcomes the passengers with a smile.
The passengers respond positively to the warm welcome of the flight attendant. _____21.
The costumer loudly complains about the souvenirs he bought from the store.
The souvenir vendor explains his side but he also tries to understand the side of his costumer. _____23.
The bus driver clearly discusses the rules and regulations for the entire field trip...
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