Only available on StudyMode
  • Download(s): 84
  • Published: November 9, 2013
Read full document
Text Preview
Facility Mangement
Value add
Leif Møllebjerg
LEGO Group

Global FM Footprint ………

Page 2

… requires Flexible, Scalable quality services at ”the right cost”

Page 3

FM as part of LEGO Service Center

LEGO Service Center Business Plan
Most important LSC program initiatives
Balanced scorecard

Strategic focus areas
Charge back model

Continuous improvement

Value creation
LEGO Service Center
Program agenda


Innovation program
Aligned customer expectations
Multi-functional service desk



Organizational structure
Clear interfaces between LSC
and Corporate Functions
Gain acceptance externally of
the multi-functional LSC setup
Build competencies and
employee commitment
Page 5


Strategic Direction


Page 6

Why now?

The sense of urgency is about being proactive – the ”why” is about ”Mending the roof while the sun is shining”
Why? To support Shared Vision because…

We need the right focus at all functions in Corporate Center. This is not only for optimizing the way we deliver service but also to stress the importance of having corporate functions that really drive strategic business development

We need also to have management focus on all the employees who make the wheels turn – which can be a challenge when we also have to focus on e.g. strategic projects

We want to change the perception of our operational departments from being seen as only creating cost to be seen as an asset that deliver highly professional services that supports the business in a way that can not be bought anywhere

We need to be able to support the divisions in a decentralized setup in a standardized efficient way by having common customer interfaces and SLAs

We need to be able to provide services across the existing functional silos. If not we will not be able to achieve critical mass when the number of employees in the...
tracking img