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ACKNOWLEDGMENTACKNOWLEDGMENTThe training in “THE LEELA KEMPINSKI, MUMBAI” Was my memorialtraining I would like to thank the Leela’s staff and Training Manager MsMonica Bose who gave me a chance to train in their esteemed hotel. I am also thankful to the restaurant managers, Sr captains & captains,supervisors, & all staff who gave me proper guidance throughout the training& thought me many things regarding all departments which will be useful for me in future. I am also thankful to our Training and Placement manager Ms Neelam For giving me the placement in the “THE LEELA KEMPINSKI” were I was able togain lots of knowledge about all the departments. I also want to thank Principal of Rizvi College of hotel management MsKashmira Umrigar for giving me the chance to do the training.I would always be grateful to all of them for keen interest taken to help meand complete my training successfully. This training of six month woulddefinitely help me in future.2 INDEXSr.No.ContentPageNo.1Hotel Philosophy52History63Accommodation204Training Schedule255Front Office266Housekeeping427Laundry588Kitchen659 Food & Beverage Service7810Room Service10111The Leela Dos & Don’ts10712Recommendations10912Observations11014Alarm Systems11115Conclusion1123 HOTEL PHILOSOPHY CHAIRMAN OF LEELA GROUPCAPTAIN C.P KRISHNAN NAIR & WIFE LEELA NAIR “GUEST IS GOD”In ancient India there were monks (sadhus) whotraveled across the country. During this travel, asadhu would seek shelter at any place he wished.The host would welcome him, feed him andmake him comfortable for as long as he stayed.That was ancient Indian hospitality. Where theguest was no less than god. He still is GOD for usatThe Leela.4 HISTORY•LEELA VENTURE was founded byCaptain C.P Krishnan Nair in theyear 1957.•There were 2 division of business – TEXTILE UNIT & HOTEL INDUSTRYThe LEELA GROUP started in the year 1986 and got associated withKempinksi group of hotel in 1988.The Leela Mumbai, The Leela Palace Goa, and The Leela palace Bangalore,are the three of the hotels in India, and also have won considerableinternational acclaim. For this to have been achieved in 17 short years isnothing short of remarkable. The Leela, Mumbai and The Leela Palace, Goaare members of the Leading hotels of the World.In fact, The Leela Mumbai has received many awards for being the best 5star deluxe hotels in India, and the Leela Palace, Goa was voted the bestluxury beach resort in India. It is also the only resort in India to be a member of ‘The Leading Hotels of the World’.The Lela Palace, Bangalore which opened only in 2001 has won“ForbesBest business Hotel of the Year” in 2001 and “CNN ultimate serviceAward” in the year 2002-2003.And these were achieving in just two years of operation. Later in 2004 we also received the“Best Manager WorkforceAward”by CNBC, in association with Hewitt Associates. The jewel in thecrown is the“International Five Star Diamond Award”that was conferredus in 2005.The Leela Group of the hotel is most premium deluxe hotel company with thelargest market share and profitability in India has enhanced their relationshipwith Kempinski Hotels. They have also appointed their communicationsagencies contact & creation in German speaking market and UK. The LeelaGroup operates three luxury properties in Mumbai, Bangalore, and Goa. TheThree Leela properties are widely acknowledged as...
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