Communication Skills for the Human Services Professional/BSHS/322
Role plays, Assessments and Summary of Learning Paper
For any professional to be good at his or her job practice is important. In the field of human services we will experience many situations that we are not prepared for, but if we practice similar situations we can react accordingly to any situation we are in. Role plays help the professional gain a level of comfort with how they talk, look and communicate with the other person. The assessment afterwards can offer insight for the human services professional on how his or her facial cues, body gestures express feelings and emotions. The assessment can also help the professional learn how and when to lead the conversation in order to maintain a steady flow of dialogue. Throughout this assignment I learned that my perception or point view will not always coincide with the other person but can work to create an environment where we learn from each other. Each team member role played a scenario and assessed how competent they were in using things such as eye contact, posture, paraphrasing and confirming emotions. Majority of team members marked competent in maintaining good eye contact, greeting the individual allowing the individual ample time to talk. Some members had a hard time relaxing during the scenario when they had to talk to someone that they knew. Majority of the team members also need to work on maintaining a comfortable posture and keeping direct contact with the other person without coming across as intimidating. We also agreed that the interview process made us nervous and intimidating at times because it was a new situation. Once I started the role play as being a supervisor who had to discuss with my employee feeling ‘burnout’ on the job I was able to relax. I think that it will be easier to work with strangers as I will not know them and we...