Learning Pauses

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rni iim lucknow|
Learning Pauses|
Group project|
A
[Type the author name]|
9/21/2012|

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DISCLAIMER

1.Principles of Re-engineering
Business process reingeeering-Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.  BPR reached its heyday in the early 1990's when Michael Hammer and James Champy published their best-selling book, "Reengineering the Corporation". The authors promoted the idea that sometimes radical redesign and reorganization of an enterprise (wiping the slate clean) was necessary to lower costs and increase quality of service and that information technology was the key enabler for that radical change

* Michael Hammer set forth seven principles of BPR to
* Minimize the costs of BPR
* Maximize the benefits
Seven Principles of Re-engineering are
* Organize around processes and outcomes. Not tasks and departments * Have output users perform the processes
* Have those who produce information, process it
* Centralize and disperse data
* Integrate parallel activities
* Empower workers and use built-in controls
* Capture data once – at the source
* Example-IBM Credit Corp. Before BPR Used to have five distinct steps in credit approval process IBM used to Check customer’s credit, determine interest rate, etc.This would take 6 days to several weeks As a Result: dissatisfied sales staff and customers were dissatisfied leading to lost sales. As a result sales executive were never able to get an approval After Re-engineering the process of credit approval

* Now one individual called “Deal Structurer” process an application from beginning to end * Uses common data base that...
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