Learning Oraganizationa and Knowledge Management

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What Is a Learning Organization? Reflections on the Literature and Practitioner Perspectives

Rebecca Cors Engineering Professional Development University of Wisconsin-Madison May 5th, 2003

Rebecca Cors, 902 577 4069 EPD 699: Organizational Learning for Environmental Management UW-Madison, Dr. Sandra Courter

What is a Learning Organization? Reflections on the Literature and Practitioner Perspectives

Contents
Contents......................................................................................................................................1 Introduction ................................................................................................................................2 Research Approach .....................................................................................................................2 Acknowledgements.....................................................................................................................3 Literature ....................................................................................................................................4 The "Founders" .......................................................................................................................4 Peter Senge....................................................................................................................4 Chris Argyris.................................................................................................................5 Donald A. Schon ...........................................................................................................6 Margaret Wheatley ........................................................................................................7 Shana Ratner on Old and New Answers to How We Learn............................................8 Real-World Definitions and Critiques .....................................................................................9 What Defines and Propels a Learning Organization? .....................................................9 The Validity and Applicability of Organizational Learning Models .............................10 Promoting Continuous Improvement, Innovation, Community Building ...............................11 Learning Organizations Promote Continuous Improvement .........................................11 Learning Organizations Promote Innovation................................................................11 Learning Organizations Foster Community Building ...................................................11 Organizational Learning and Organizational Outcomes.........................................................12 The Learning Organization Audit ................................................................................12 Case Studies of Success...............................................................................................13 Does Your Company Have Learning Organization Characteristics?.............................14 Today's Approaches for Building Learning Organizations.....................................................15 Workplace Climate is Key...........................................................................................15 Appreciative Inquiry....................................................................................................16 Evaluative Inquiry .......................................................................................................16 Sustaining Momentum in Learning Organizations .......................................................17 Reflections................................................................................................................................18 Appendix: Madison Area Dialogue - Summary of January 9th, 2003 Meeting.....................21 Appendix: Madison Area Dialogue - Definitions for Organizational Learning and a Learning Organization - Discussed at the January 9th, 2003...
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