University of Phoenix
Learning Curve Theory
Learning curve theory is a notion that when a new process starts, full achievement will not be at maximum efficiency at first. According to Chase, Jacobs, & Aquilano (2006, p. 135), the three assumptions that learning curve theory is based on are: 1. The amount of time required to complete a given task or unit of a product will be less each time the task is undertaken. 2. The unit time will decrease at a decreasing rate.
3. The reduction in time will follow a predictable pattern. Based on the Pizza Store Layout simulation, Mario’s Pizzeria is a traditional mall-operated store, owned and operated mostly by family. Mario’s wants to reduce the waiting time in the restaurant to improve customer satisfaction. Learning Curve Concepts
The following table shows the process performance data for the metric identified in the Pizza Store Layout Simulation: Table 1
| |Weeks |No of Customers for|No of Customers for|Avg. Wait Time(Min) |Avg. Queue |Profit ($) | | | |Group of 2 |Group of 4 | |Length | | |1 |0 |70 |106 |11.67 |3.21 |1,054 | |2 |1-2 |71 |105 |6.46 |2.56 |1,120 | |3 |3-4 |71 |105 |7.24 |2.56 |1,479 | |4 |5-6 |73 |102 |4.45 |2.29 |1,623 | |5 |7-8 |95 |144 |3.49 |2.78 |2,040 |
Average wait times for customers has improved from the first week until the eighth week of the simulation. The average wait time decreased from 11.67 minutes to 3.49 minutes after...