Mario’s Pizzeria has been in business as a family owned pizzeria since 1950. They take pride in the authenticity of their pizzas. Lately, Mario’s has seen a decline in customers due to its excessive wait time. Customers have become dissatisfied and have left the restaurant without being served (Pizza Store, 2010). In effort to help Mario’ Pizzeria remain competitive Team D will evaluate the simulation of their process’ and provide suitable alternatives for improvement. We will use the learning curve theory to help them make better informed decisions and reduce customer wait time while serving more customers in a reasonable time and maintain balance between their capacity to provide service and customer demand.
The current process at Mario’s Pizzeria begins when the customer enters the restaurant and ends when they leave, often without being served. Customers that are served usually have to wait an average of 12 minutes, which exceeds the nine minute tolerance level recognized by the store. Customers come in groups of two or four at a ratio of 60:40. We have observed a few areas of the current process that need to be improved upon; the average wait time, average queue length, the number and size of tables, the staffing, and quantity of ovens (Pizza Store, 2010).
Certain challenges should be considered when applying the concepts of the learning curve. The logic in dealing with the learning curve concept is improvement in the performance of a process created by repetitive motions performed by individuals or organizations on a continuous basis (Pizza Store, 2010). The objective is to increase profitability by reducing wait times. Some strategic goals to consider are variability in the process measured for metrics, looking for trends, accuracy, awareness of targets or metrics that need change, and regular reassessment of objectives and measures (Avoiding Performance, 2010).
Some solutions for reducing wait times are;
1. Customer... [continues]
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