1. Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner. 2. Know how to deliver timely and effective HR services to meet users’ needs. 3. Be able to reflect on own practice and development needs and maintain a plan for personal development.
All activities below should be undertaken:
Activity A – 600 Words
Write a short report on:
1. the concept and importance of Continuous Professional Development (CPD), 2. the knowledge, skills and behaviour required to be effective in an HR or L&D role as per the CIPD HR Map.
In your report you should present the CIPDs HR Profession Map, discussing: 1. at least 3 professional areas, two of which must be Strategies, Insights and Solutions and Leading, and Managing the Human Resources function and 2. all eight behaviours.
Activity B – 900 Words
Write a report that:
1. Identifies at least 3 users of HR services within an organisation and for each user list at least 2 key needs and explain how conflicting needs can be prioritised effectively. 2. Identify at least 3 methods of communication appropriate to employees at different levels 3. Describes the key components of effective service delivery including: a. building and maintaining good relationships,
b. handling and resolving complaints,
c. dealing with difficult customers,
d. timely service delivery,
e. budget implications and
f. continuous improvement
Activity C – PERSONAL DEVELOPMENT PLAN (Final assessment) No Word Limit At the beginning of the course you are required to undertake a self-assessment of capabilities as an HR or L&D practitioner against the CIPD Associate Membership requirements to: 1. Identify your professional development needs.
2. Evaluate at least 3 options to meet the...