Leadership Style and Its Impact on Employees

Only available on StudyMode
  • Download(s) : 582
  • Published : November 11, 2012
Open Document
Text Preview
FACULITY OF GRADUATE STUDIES

MBA PROGRAM

THE BANK MANAGERS' LEADERSHIP STYLE AND ITS
IMPACT ON EMPLOYEES' JOB SATISFACTION IN THE
SOUTH OF WEST BANK

BY

AFNAN MOHAMMAD AMER

ADVISOR

DR. SHARIF ABUKARSH

This thesis is submitted in partial fulfillment of requirements for the degree of Master of Business Administration (MBA), College of Graduate Studies, Hebron University.
2009

1

2

ACKNOWLEDGMENT
I would like to express my
appreciation to those who provided
valuable advice and assistance during
preparation of this thesis
My appreciation to my Advisor Dr.
Sharif Abukarsh for his guidance and
support.
And my appreciation to all the Bank
managers who allowed me to conduct the
research in their branches
My appreciation to every one helped
me to make this piece of work
completed.

3

DECLARATION

No portion of the work referred in
this

study

has

application
qualification

for
to

been

submitted

another
this

or

as

degree
any

or

other

university or institute of learning.

4

an

DEDICATION
This piece of work is dedicated to
all my family members, especially to
the great father I have, to my precious
mother, my best friend Akram, and my
lovely kids; zaid, Sanad, Manar and
mohammad, for their patience and
supporting.

To them and to everyone who
participated, helped, and encouraged me
to complete this work, I dedicate this
thesis

5

ABSTRACT
THE BANK MANAGERS' LEADERSHIP STYLE AND ITS IMPACT ON
EMPLOYEES' JOB SATISFACTION IN THE SOUTH OF WEST BANK

Job satisfaction is one of the most important human
resource-related outcomes, Further; organizations that have
more satisfied employees are likely to be more productive
and

profitable.

Among

determinants

of

job

satisfaction,

leadership is viewed as an important predictor and plays a
central role.
This study recognizes the types of the existing Bank
managers' leadership style in southern part of West Bank
and its impact on employees' job satisfaction from the view
point of its employees.
All

the

employees

of

(20)

Bank

branches

in

the

southern part of West Bank which are (390) employees, were
the target population of the research.
The researcher developed one questionnaire used as a
primary

source

consists

of

of

three

collecting
main

data,

parts:

the

this

first

questionnaire
part

contained

questions about the employees demographic variables, the
second

part

is

about

the

indicators

of

the

current

leadership styles of the Bank managers in the southern part
of

West

Bank

and

the

third

part

is

a

bout

the

job

satisfaction of the Bank employees.
One

hundred

distributed
employees

in

to

twenty
a

the

three

stratified
Banks

of

questionnaires
systematic

southern

6

part

have

sample
of

of

West

been
the
Bank.

Eighty

nine

questionnaires

were

returned

which

make

the

respondents rate (72.4%).
The

results

of

the

research

highlighted

a

strong

positive relationship between democratic leadership style
and employees' job satisfaction, a slightly weak positive
relationship
employees'

between
job

autocratic

satisfaction

and

leadership
a

strong

style

and

negative

relationship between the laissez fair leadership style and
employees' job satisfaction.

7

CHAPTER ONE
THE PROBLEM AND ITS BACKGROUND
1.1

Introduction
Job

human

satisfaction

is

resource-related

often-studied

topic

the

one
tracking img