With the passage of time traveling industry has emerged as one of the most profitable and lucrative industries globally. This can further be demonstrated from the fact that traveling industries today are just not localized to providing their customers with tourism related facilities but along with this they also ensure that their customers make use of all possible facilities and leisure resources through which their clients can enjoy the most memorable trip ever. In addition to this it is also important to mention that the recent economic slump developed serious repercussions upon the development of the travel industry. It was estimated that in the year 2008 international travel flights and tours dropped by 2% all over the world. Nevertheless from 2010 the industry has started to exhibit signs which comprehensibly manifest its rejuvenation. This can further be understood from the fact that in the year 2010 there were over 940 million tourist arrivals which were 6.6% greater when compared to tourism statistics of 2009. It is also important to mention here that the projected forecasts of the global traveling industry also show signs of immense development and the subsequent reemergence from the adverse ramifications of financial depression.
Globalization of the world has triggered travel and tourism from industrialized countries. This enhanced number of tourists from all over the world compelled hotel and tourism industry to develop themselves according to the needs of present global world. This wave of tourism also brings itself many benefits, as tourism and hotel industry became one of the major sources of revenue generation for many countries. As competition in the market of tourism continuously increases, so there is a chance of much more diversification and customization of tourism market. These internal changes of the business require three things:
* Management Commitment
* Universal Approval
* Appropriate measures and Rewards
This study tries to investigate the role of a leader in a multi-cultural travel company. The study will be a qualitative analysis of sources to include major studies and researches on the issues, which determine the role of leaders and managers in multicultural organizations. This study will not conduct any survey of its own but use different books and research studies conducted by different scholars to determine what are the factors, and qualities of a leader, which can influence the corporate culture and work climate of an organization. The information and data used in this report is collected through the researches of different renowned scholars and authors and can be checked from their sources. But the data used in this report has some limitations. For example, in almost all the cases, leadership has been discussed in hospitality organization’s perspective, and the leadership of organization in other industries has not given much consideration.
Leadership and culture
Cross-cultural leadership research has found that beliefs about leadership vary systematically across cultures. Contextual factors such as cultural norms and values createexpectations of acceptable or unacceptable leaderbehavior in a given situation, which placesconstraints on the types of leader behaviors andcharacteristics that are endorsed by followers. The GLOBE study revealed adivergence in the perceptions of effective organizationalleadership among middle managers in theUnited States compared with middle managersin the former West and East Germany in respectof the strength of endorsement of Charismatic, Humane, and Autonomous Leadership. On the basis of these findings, we can say that beliefs about leadership will also be shaped by thediffering dominant cultural values held by US and German citizens. Until recently, leadership studies were mainly conducted in North America and Europe. They were based on work with...