MANAGEMENT AND LEADERSHIP ACROSS CULTURE
(HILTON GROUP OF HOTELS)
Table of Contents:
* Theories of leadership & Motivation
* Factors that help in implementation of motivation and leadership * EFFECTIVENESS & EFFICIENCY
* ORAGANIZATIONAL CULTURE
* NATIONAL (CORPORATE) CULTURE
* Theories relating to managing cultural diversity
* INTERNATIONAL HRM STRATEGY
* DEVELOPMENT AND PERFORMANCE EVALUATION
* RECOGNITIONS AND REWARDS AT HILTON
* LABOUR MARKET
* Compare and contrast the style of leadership and appropriate motivation technique across different culture in Hilton group * Bureaucratic,
* Democratic or Laissez-Faire (Free Reign) Leadership
Critically evaluate theories of leadership and motivation?
Internationalisation of the hotel industry has reached the top of corporate agendas and many hotel chains began to realise that the international business environment is going to be fundamentally different from that of the past and that their HRM strategies require attention. Organisational leadership are numerous, however, the hospitality sector has received a great deal of attention in these, in particular, the links between leadership and delivery of quality at the point of service. The hospitality sector face particular challenges with regard to motivating service staff, who are often working in less well paid positions but who are of vital importance for effective service delivery. Motivational leaders can address this situation in a number of ways, in particular by: * clarifying and promoting organisational goals;
* encouraging employees to work towards these goals;
* demonstrating excellent performance; and
* providing positive feedback to employees.
A large part of Hilton’s famous consistency springs from a global approach to training – with the online “Hilton University” a prime example. This promotes a set of shared values which in turn creates a feeling of pride in working for the company. A lot of emphasis is placed on coaching General Managers to act as good role models for their staff.
Theories of leadership & Motivation: The transactional and transformational leadership theories and their related characteristics and behaviours are going to be explored to insure we have positive and successful data to guide future leaders in the hospitality industry. Transactional Leadership- Leadership through the rewards and punishment Transformational Leadership- Leadership through inspiration, passion, and vision. The transformational/transactional leadership dichotomy was introduced by Downton (1973) in his study of political leadership; to Downton, transformational leadership was characterised by a mutually-motivational relationship between leader and follower. Downton contrasted transformational and transactional leadership in his study of the differences among revolutionary, rebellious, reform-oriented and ordinary leaders. This distinction between transformational and transactional leadership orientations was later utilised by Burns in his seminal work. Leadership which examined the political, social, and psychological dimensions of leadership and examined its moral dimensions using Kohlberg’s hierarchy of moral development. Transactional (ordinary) leadership is based on an exchange relationship in which follower compliance (effort, productivity, loyalty) is exchanged for expected rewards. Implementation strategy of firm established annual goals, policies need advice, to motivate and support staff that prepared the allocation strategy can be executed in the Hilton Group plc. This strategy includes to implement ion of cultural support, creating an effective organizational structure, re-direct marketing efforts, preparing budgets, developing and information system and organizational performance,...
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